Costa Coffee - Rushmoor

I have been here a number of times as it is in the town centre and the service is very hit and miss. Some days it's great and the staff are lovely, other days you get staff that are rude and slow, get your orders wrong and make you feel bad for it. Queues can get very long in here. Coffee is good when it's all going ok and the cakes are yummy

Located inside the Meads main concourse area the coffee shop feels bright and airy due to the mall’s high glass ceiling and the open plan layout it can get a bit warm during summer months but there are umbrellas on some of the tables. There’s plenty fo seating although some of the chairs are getting past their prime. Staff are always cheerful and they keep tables cleared and cleaned. Counter area is on the small side but queues are usually quick to disapate.

Visited Costa in Farnborough princes Mead on Sunday 5th August 2018. Panini was cold due to being sat on the side for so long. Ordered a cold drink, it didn’t arrive. I went to the cashier and said I didn’t get my drink and wanted a refund. Got an apology and my refund, but no offer of a free upgrade to a large drink. Service was slow, guy making the cold drinks seemed in a daze and a flap. Service was a bit slow. To think, my username is ‘Now a Costa customer’ , very ironic. Unless the service picks up i will be changing it to something else !!

Went for coffee today Sunday) we had to wait 20 minutes to be served, we had to clear away a table before we could sit down and they had run out of clean cups, so we had to have cardboard cups .... poor show, this is the second time we have had a similar experience.... they really aren’t getting it right here...... shame as the staff work hard , but there is a lack of senior , mature oversight......

My mum went to the Costa Coffee today at Farnborough with her friend. She said Matt served them and he was excellent. Matt was very polite, officiant and made them great smoothies. She said would reccomend going.