Le César - Royat

At least the hotel is in a good location and my bed was comfortable. On the other hand, I had a big problem with hot water (in the middle of January) and respec... read more At least the hotel is in a good location and my bed was comfortable. On the other hand, I had a big problem with hot water (in the middle of January) and respect from the person at reception. I only stayed there two nights. The first, I wanted to take a shower, but after barely two minutes, there was only cold water coming out. I let it pass but it's exactly the same thing the next day. The day I leave, I go to reception to report the problem, so that the next customers don't have the same surprise. The gentleman (the manager I think) tells me that this is not possible because there is only one common water heater in the hotel. He offers to go up and check with me but I reply that I don't have time (train to catch). I just tell him that I'm sure of what I saw, but he maintains at all costs that what I say is false and tells me that I don't know how to use a shower, almost implying that I I was stupid... In short, good luck to the next person who wants to occupy room 32 because the guy has no intention of doing anything... I don't know if other rooms have this problem, but when we send a customer being seen like that, for me it’s crippling!

Null! The hotel is very old and deserves a major renovation. When I arrived in my room, I found a bedbug there, the boss moved me to another room and in the sec... read more Null! The hotel is very old and deserves a major renovation. When I arrived in my room, I found a bedbug there, the boss moved me to another room and in the second another dead bug. I had to stay there for professional reasons and the wifi didn't work. The hotel manager didn't even offer me compensation and called us liars when we reported the wifi problem. Obviously I didn't spend the night there and I had to find another hotel at my own expense.

Rooms: 1 Service: 1 Location: 3 read more Rooms: 1 Service: 1 Location: 3

The receptionist was very unfriendly, super slow, not helpful, very grumpy. he charged me 8 euro per night for the parking unlike they advertised it as free par... read more The receptionist was very unfriendly, super slow, not helpful, very grumpy. he charged me 8 euro per night for the parking unlike they advertised it as free parking he also charged my service animal for 10 euro per night, totally illegal. he initially gave me bad smelly smoky room while I had reserved a non-smoking room, he changed it after I complained. the new room didn't have a shower holder, so I had to wash with one hand while I was holding the shower in my hand

Bed full of bedbugs impossible to sleep I preferred my car Rooms: 1 read more Bed full of bedbugs impossible to sleep I preferred my car Rooms: 1