Dunkin' - Round Lake Beach

Don't go to this Dunkin donuts. We usually go to the one in Hainesville, but went to this one cause my husband had some errands to run in the area... My husband got home and realized they didn't give us my sandwich, he ordered sausage with his sandwich andthey gave him bacon, and my caramel latte is more like burnt coffee water. My husband has been trying to call their store totalk to them to maybe resolve the issue, things happen, but no one is picking up. Terrible service!

Not always to your exact order, like an everything bagel instead of multigrain. But breakfast sandwiches are made fresh and drinks come fast.

22 October 2022 at 3pm I asked for dark roast coffee but was told they didn?t have any more and would not brew another pot. This is not the first time this has happened here. Just tired of getting the same excuses.

Looked up on line they had price listed for the current month. When I made my purchase I was charged 6 dollars per dozen more than the price listed on line. I was pressed for time so I had no time for a discussion. They lost any future purchases. Plusdespite this being a morning purchase I got a couple dozen half stail donuts . Won't happen again!

When I first arrived no one was there to take my order and all the employees were standing around doing nothing except for the ones in the drive thru. When I finally stared ordering I was talking with them in english and the employee with a name Rachel made a face and tell me what do you want? Que quiere? I repeated myself many times and she was giving me an attitude with poor body language and talking to me an spanish which is ok, but she was trying to make me to translate every single word in spanish and saying that she doesn 't understand me. I relly dont know what was the pourpose of them to make me to speak spanish when they are able to speak English. When my order was finally ready they did my coffee wrong and they give me a really bad attitude when I told them that it wasn 't what I ordered and in that moment all employees gathered toguether and they staring at me while they were speaking spanish. This was the worse experience I ever have. One of the things that I will never understand is why people assume that because you are hispanic you need to speak spanish all the time, they need to understand that even if spanish is your first language there are some pleople that don 't know how to translate every English word to spanish.