The Big Ugly Burger - Ross-on-Wye

Better than McDonald's. Service: Take out Meal type: Lunch Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5

Popped here at the beginning of the week (Monday evening) spent £16 on a meal wish I hadn't bothered. Loaded fries £5 tasted good and the fries were hot but was just half a box of fries with topping on. Milkshake the syrup must have run out as the strawberry shake was white and didn't have much flavour. The xl bacon double cheeseburger was cold. Food: 2 Service: 5 Atmosphere: 3

Forgotten how good Burger king is Fantastic customer service Fries 100% better than other fast food joints and sooooo nice to have a proper burger Parking: 30+ Meal type: Dinner Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Steakhouse Angus Meal Parking space: Plenty of parking Parking options: Free parking lot

We used their kiosk to order our food, the screen showed an error in the order and then gave us a number to collect our food. We noticed the payment had left our bank account. We approached the staff at the counter who told us our order had not gone through, we told them a payment had gone through on our bank account, the staff told us no transaction was showing on their system. After 15mins of waiting we had noticed the payment had disappeared from our account so we left. 2 days later a payment had been taken from us, after being told nothing was on their system and our order not being given to us. Absolutely disgusting that a company can get away with this! Avoid at all costs!! Price per person: £10–20 Service: 1

Rocket salad leaves were dry and wilted. Assistant was verging on rude. Definitely not going back. Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 2 Service: 4 Atmosphere: 3