Brooks Country House - Ross-on-Wye

We came to brooks country house on 04.08.19 for a night stay. when we arrived, we were greeted by two friendly recipeists who checked in and showed us in our room. they said there was a birthday party in this night, but it shouldn't be too disgusting. we have settled in our room, which we unfortunately felt for updating and a really deep cleanliness. put on the shower, fragrant smell and crack everywhere! we have booked a table to eat 8 o'clock and after approx. We wait 5 minutes in a small dining room. we ordered our foods and appetizers were bought near enough immediately, which we a little shocked as they are clearly produced. I had the mushroom soup that was good, but I would not recommend it and my partner had the Scotch egg he enjoyed. Once the tellers were cleared, the main thing came, the order was wrong, so they were taken back and 5 minutes later arrived the correct order of chicken supreme. that was beautiful and I would highly recommend, very delicious! the couple next to us had the smoked salmon duo star and found a piece of glass in his salat and the general consens among couples that this hotel was a bit like bad towers! I wouldn't recommend it, but it's not the worst place we stayed! the personal is friendly, just need a good clean and revamp!

Very good service. The waitresses were friendly and polite and the food was of a good standard.

The goat cheese tart (starter) was clearly mass produced and merely heated on the premises. The main course was OK but was the standard of pub food; no better. Very large dining room; only one other couple. On the plus side the wine was inexpensive.

So disappointing, the food was dreadful. No atmosphere at all and the service was dreadful. Would NOT recommend to anyone.

On entrance, the hotel looked lovely. Stunning views all around and a nice looking hotel, unfortunately this set us up for a big fall. The house is old and in desperate need of updating, it seems to attract an older generation of people and the ambience in the restaurant was somewhat flat. We had an experience voucher for a 2 course set meal. The waitress told us it was a main and dessert, but my husband wanted a starter so was happy to pay. He ordered the scotch egg, which came out nicely presented, but £9 for half a scotch egg...!! If this was true fine dining, which I assume this hotel is trying to do, then perhaps we might accept that but it was nothing special in the slightest. We both ordered pork, I specifically asked if it was cooked a little pink, which I dont like, i was told no. However, when it arrived, it was definitely too undercooked for my liking. Being on a voucher, I didn't feel I could complain too much so my husband ate it. The pork was served with soggy sweet potato fries, which had ridiculously been left in gravy and the meat was wrapped in soggy, fatty bacon which they claimed to be pancetta. Vegetables were some overcooked cherry tomatoes and very strange pickled cauliflower, with no option to order any side veg. I eat out a fair amount and have always had the choice if ordering sides. Dessert was a double chocolate terrine, sounded nice on paper but reality was a sugary slab of something with only a hint of chocolate. The waitresses were not particularly helpful or professional and at the end of the meal, they charged us for 2 desserts, even though I had stuck to the 2 courses with the voucher. Apparently, it should have been starter and main included, not the mains and dessert we were told originally! Overall quite a disaster, I could have cooked something far better at home with little effort. Very disappointing.