Chipotle Mexican Grill - Rosedale

I had to stop visiting this restaurant, despite its convenient location. Even when you place an order through the app and arrive at the scheduled time, you stil... read more I had to stop visiting this restaurant, despite its convenient location. Even when you place an order through the app and arrive at the scheduled time, you still end up waiting over 20 minutes. During my last visit, I noticed that the employee preparing takeout had her hair touching the food, which was quite off-putting. They often seem to be out of various items, and while a couple of employees are working hard, many others just stand around doing nothing. It's disappointing because Chipotle offers great food, but when the staff lacks dedication, it really impacts the overall experience.

I ordered online, and I won't be doing that again! The staff were chatting and laughing among themselves, completely neglecting their customers' needs. I ordere... read more I ordered online, and I won't be doing that again! The staff were chatting and laughing among themselves, completely neglecting their customers' needs. I ordered two items with extra chicken, which cost an additional $3.50 each. To my surprise, I only received about 7-8 pieces of chicken, making it feel more like I had ordered veggie bowls or burritos instead. When I requested extra sides, the girls had terrible attitudes toward me. I ended up waiting another 10 minutes just for them to pack those sides, and I had to get the last sauce myself because they weren't paying attention. I really think a qualified manager needs to be put on night shifts immediately.

I waited for over 30 minutes in line as online orders were being made and the in store lines was increasing. It was unorganized and it seemed like all the staff... read more I waited for over 30 minutes in line as online orders were being made and the in store lines was increasing. It was unorganized and it seemed like all the staff were doing their own thing. Laughing, telling jokes to one another, and not being courteous to the paying customers. I asked to speak with the manager, and Kennedy came from the back but did not show any concern for my issues. I adked for corporate's telephone number and was told by Kennedy I could look it up online. I will never patronize this establishment again. It was dirty and the sevice was poor!

Every time I go against my mind and give them another try I still get disappointed, I always get sick the sour cream always have a taste or smell the guacamole... read more Every time I go against my mind and give them another try I still get disappointed, I always get sick the sour cream always have a taste or smell the guacamole is brown and they never get your order correct if I can give no stars and never want to fix yourorder waste of money I definitely need a refund

Had to stop going here even though it 's so close. You place an order on the app and show up around the time it says and you still have to wait 20+ minutes. Las... read more Had to stop going here even though it 's so close. You place an order on the app and show up around the time it says and you still have to wait 20+ minutes. Last time I was there the girl making the take out order 's hair was touching the food she wasmaking. They always seem to be out of something. A couple employees are working the rest are doing nothing. It 's a shame becauseChipotle has good food but when you have bad employees who don 't care about their jobs it effects the quality.