Panera Bread - Rocky River

Panera clearly has walked away from caring about customer service or satisfaction. We've visited there every week for the last two months (as well as locations in other states). It is apparent that upper management have walked away from prioritizing good management on location. No one takes responsibility for making sure the coffee is hot, the microwave is working, tables are clean, or that people get what they ordered. Other than comfortable seating and free wi-fi, it's like getting ok food out of a vending machine that doesn't work reliably. It sort of feels like soon after buying the brand, a CEO told everyone down the line that there would be no further investments, training, or quality control. Somewhere along the way this chain lost its reason to care.

I'm convinced this is one of the finest establishments you will ever set foot into.From the managerial level all the way down to the simple details, this Panera bread is absolutely exceptional. I don't come here just for my morning cup of coffee, I come here for friendships, warm greetings and reliable smiles. Highly recommended!

Overpriced and terrible/skimpy portions. Either I caught them on a bad day or this is a bad location. Avoid

I'm leaving this review because I know this kind of thing matters to some people. I have been at this Panera at least twice a week for the last couple of months. The staff have always been wonderful, especially the older ladies who work in the morning. I have never not been acknowledged before this incident. For the sake of clarity, I have to mention that everyone involved in this exchange was white, except for me. I came in, got in line behind an older woman and her granddaughter and waited. Not long after another woman stepped in behind me, asked if I was waiting, to which I said yes. I can't remember if the woman behind me asked or the older woman just overheard our brief conversation, but the older woman in front of me turned and stated that they were not ready to order and were not waiting and then ushered me forward. I stepped up to the registers. It was busy, I've worked service jobs before, and I didn't wanna make my own breakfast that morning, so I waited.Not too long after that a woman, who was likely a manager, asst. manager, or shift lead came up and before I could greet her she looks around me to the older woman and her granddaughter, doggedly ignoring my presence. I'm large; it takes effort not to notice me, and shouted over my head asking if the two of them are ready to order. I was honestly confused, but then another employee addressed me and asked if I was ready to order. I slid over, placed my order, got my food, and left. I will not be back. And I'm very much aware that means diddly squat to the actual employees, they don't get paid enough to care. However, for those who scoure the reviews wondering if places are safe, if you are welcome, just know that might not always be the case at this particular Panera.

The green goddess Cobb salad and broccoli and cheddar soup is soooo good. Try some!