Dunkin' - Rockland

Dunkin is doing a great time despite the lack of workers. They are hard workers and doing their best and I always thank everyone there for providing food/drink every morning.

This place feels like it's out of the twilight zone! Their lobby is currently closed (but the doors aren't locked), and they're only allowing drive thru. So people walking up from the neighborhood surrounding aren't able to order, and are shooed out of thedrive thru if they walk up there despite having a walk up sign for events right on their window. This was right after we saw acouple of people bike up going to wrong direction and hang out at the window chatting. We literally weren't able to order lol

We weren't in the mood for a large dinner, so we thought Dunkin' Donuts and coffee would be just what we needed. My wife and I took a half-hour walk from our hotel. According to Google, the dining area and drive-thru were open until 8 PM. However, when we arrived at 6:30, we saw only three employees inside. As we walked in, we were quickly informed that the lobby was closed, but we could use the drive-thru. Since we were on foot, they suggested we could place a simple to-go order. Feeling unwelcome, we decided to go somewhere else that appreciated our business.

Oh my gosh, it was so slow! This is a problem with technology. Online orders seem to get priority over customers in the drive-thru, and if you're inside the store, good luck—if they even have the lobby open. I waited 22 minutes for a single coffee. This is unacceptable; we pay for the product and deserve better service. Come on, Dunkin' in Rockland, Maine, it's time to improve!

After they attempted to fix it—by just adding more flavoring to what was basically chocolate milk—I still had to go back and order and pay for an additional shot of espresso because my macchiato had no coffee in it! Overall, it was a really poor experience. What happened to good customer service?