Chipotle Mexican Grill - Rochester

I stopped by this restaurant on a whim since the place I intended to go was closed. I ordered a hard taco with steak, but they were out of steak, even though it was lunchtime. Instead, they offered me cubed beef and let me choose my toppings for the tacos. It was alright. I had Perrier water to drink. The service was friendly, and I sat at a counter by the window.

DO NOT go to this location unless you have unlimited time for your lunch break. I ordered ahead on the chipotle app, and arrived when my food was supposed to be ready. Apparently their system had been down all day, and only started processing orders at 12:30. The woman at the pickup shelf refused to remake any orders placed outside the chipotle app (door dash or Uber eats). There was at least 10 people standing around waiting for mobile orders. Lucky for me, I had used the chipotle app, but I still had to write out my entire order on a piece of paper, and then it was made. On a separate occasion my coworker waited a full hour for his mobile order. They claimed it was in the system, but they just hadn't gotten to it (he wasn't barking about his order like everyone else trying to pickup their mobile order) Never returning to this location.

Avoid at all cost! Grubhub ordered from 1.2 miles away, the order took an hour before receiving it. Food was extremely cold. They forgot the Protien in my burrito bowl. I also ordered a steak Quesadilla, they forgot two of the sides, the Quesadilla was extremely over cooked and the steak was inedible.

We walked in on a Saturday evening and walked right out after we saw how terribly unclean and unsanitary the restaurant was. There was food and trash all over the floor in the eating area and the kitchen. When I looked at the food prep area, there was food all over the counters and all the food containers were contaminated with foods that didn't belong. I was absolutely terrified of getting sick if I ate here. I went down the street to another Mexican place that was much cleaner.

I often find that this location is frequently out of items. The staff tends to be rude and dismissive when I have questions. Today, they didn't have any chips or dressing available. I won’t be returning to this location again.