Jack's - Roanoke

I keep thinking it’s going to be good, yet it never is. read more I keep thinking it’s going to be good, yet it never is.

Stopped for lunch, friendly, clean and received what we ordered. read more Stopped for lunch, friendly, clean and received what we ordered.

The cashier, who I believe was named Alexis, was extremely rude to us. I definitely won’t be returning, especially since we waited 20 minutes for two milkshakes... read more The cashier, who I believe was named Alexis, was extremely rude to us. I definitely won’t be returning, especially since we waited 20 minutes for two milkshakes. The service is really declining.

The service at the front counter was quite slow. Just as customers were arriving at 5 o'clock, the manager left, calling for the assistant manager to come to th... read more The service at the front counter was quite slow. Just as customers were arriving at 5 o'clock, the manager left, calling for the assistant manager to come to the front. The manager then walked out without checking to see if her presence was still needed. Overall, the performance was lacking, and there should be a stronger focus on having someone available to take orders at the front.

The food is consistently decent, but every time I go through the drive-thru and request sauces, I never receive any. read more The food is consistently decent, but every time I go through the drive-thru and request sauces, I never receive any.