Ihop - Riverside

These chain restaurants are not what they used to be. Pancakes are falling apart as you eat them, coffee is not good , my egg white omelet was not even average .

We visited on a Saturday night after a cheer competition at MLK High School. It was around 9 pm, and they were cleaning up from the day. Only one server, a cook, and a busboy/dishwasher. We asked if they were open since there was only one table being served. The server said yes and sat us down. Several other cheer families arrived a bit later, too. We ordered Eggs Benedict, chicken strips fries, and a bacon burger with onion rings. The Eggs Benedict were way over cook (hard). The chicken strips were overcooked, too. The burger and onion rings looked good but came out cold. Since we were hungry and it was one of the only places open in the area, we ate and made the best of it.

Went on Christmas Day got my order in 45 minutes. Protein pancakes taste really really bad. The wanka strawberry hot chocolate too sweet and taste like you are drinking strawberry syrup. Never going

Twice I have gone to this IHOP since it’s local and I enjoy supporting the local businesses. Honestly I have had the worse experience both times. I have ordered the big stake omelet with egg whites and both times it’s come with scrambled eggs instead of what I asked for. Twice it’s happen where I see actual steak pieces on the first orders then when I asked for my order to be fix the way I pay for and want I get hamburger on the second one. There is a slow service the waitresses never check on you and if you ask for something that missing or want additionally they never come back.The so call manager is distracted attempting to help, but she gets lost in the shuffle. She is polite but she does not have what it takes to run a restaurant. If you can’t remember slow down, write it down and go down the list. It’s not difficult. The cooks are not quality employees and add their own season to the food. The oils on the food are not changed out as often. How I know, it’s because you can taste the difference in oils.The food in a chain of restaurants has its own guide lines and season. Stop adding or taking away. This drives customers away because they are not getting what they pay for, this results in waste of food and customers that will not return to the establishment.At the end of the day this means the owner of the restaurant is loosing money in more than one way.Their biscuits and gravy is a joke. It’s not made at the store it comes in a bag then pour on dishes that are poorly washed and with soap residue.Any way you guys get the idea. Karen Miles, I think there should more training, cooks that can read what customers order and make what they ask not what the cook think it should be. Waitresses should be organized better and have enough personal to attend customers. Shift leads, managers or what ever they are call are there over see the food presentation and quality control , ask customer about the quality of food and maybe help with drinks as you approach customers.When you try to serve two Gods you are going to fail one for sure.I do not recommend this IHOP to anyone until the owner makes this right for all customers. We should get what we pay for and you can’t deliver find other ways to make money and have quality and sense of pride in what you do.

Service was bad and slow. 10mins had passed by and our server didn’t think to tell us that he would check up on our food. Our server Roger was kind but was very much more attentive to the tables around us, I understand that he needs to help out others too but he didn’t say anything to us at all other than asking what we wanted to drink. 35mins pass by and we still haven’t gotten out food. We kept waiting until a different waitress came to our table and asked if we needed anything. Finally after we told her we’ve been waiting a long time is when immediately the food came. Once we started eating they tried to make up for their bad service by asking if we needed anything and if everything was fine. The food wasn’t even good either. All I ask is that the waiters be a more attentive and don’t sit people down at a table if ur not gonna be prepared to serve them in a reasonable amount of time.