Dunkin' - River Hill

My son frequents the barbershop 2 spaces down from this Dunkin. Every single time we have gone in here, there is ALWAYS something wrong. We went after his haircut on Friday, 4/19/24 around 4:20-4:30 PM ish, to get a Vanilla Bean Coolata and a Cold brew with Sweet Foam, cream, and Sweet n Low. The place was practically empty with the exception of 2 teenagers sitting and having a conversation. There were 2 employees working. One employee with locs (hairstyle), was eating in plain sight right behind the counter. He was assisting the other employee who appeared to be a new hire. My cold brew order was wrong as I didn't get my sweet foam as I had asked. The blender for making the Coolata never works. I have tried to order the same type of Coolata at least 4 times since the fall and I am ALWAYS told it is broken. The new hire employee proceeds to try and make it while the employee with locs, who is still eating right behind the counter, watches him put all the ingredients in the blender pitcher and before he even goes over to test out the machine that blends the ingredients together, the employee with the locs tells him it doesn't work. The new hire tells me that it doesn't work and do I want my money back? I said of course and the employee with locs helped him with the transaction, then (employee with locs) leaves and talks to an employee who works at Rita's close by (one store down). For it to be never crowded in there, I now understand why. No matter which day of the week or time of day it is when I have stopped at this Dunkin, it's empty because nothing works or the orders are wrong.The employee with locs comes back to place a donut in a Dunkin bag. Does not wash his hands or anything. Needless to say, I will no longer go into this Dunkin for anything. I will take myself to the Starbucks inside the Safeway that's across the parking lot.

I hate doing this but what is it with the Donuts? Why are they always stale? I'm talking crusty stupid stale, and rock hard the following day. I have tested this and bought donuts from other Dunkins and this is the only one I run into this issue with. Please fix. Please.

The lady working in the lobby area was really nice and helpful. They provided very friendly service which is not the usual at Dunkin donuts.

Frequently understaffed during busy hours and you can’t anticipate the quality of your drink until you get it. It’s like a roulette. Sometimes they get it right but often they don’t. I ordered a medium coffee with cream and sugar and they barely added any sugar and it tasted like it’s half water. You can’t anticipate that your drink will be made properly.

Poor quality service.Asked for my drink to have less ice and the clerk responded then just didn't do anything.Atmosphere is horrible, you would think this place was in the ghetto not one of the richest areas in the world.Food is just alright, clerks don't know the recipes to basic drinks.Not worth for the price, go to another Dunkin that cares.