Penleys - Richmond

I was so disappointed with this place today. We came for lunch about half 2. It was quite busy but we got a table straight away. Took a while for someone to com... read more I was so disappointed with this place today. We came for lunch about half 2. It was quite busy but we got a table straight away. Took a while for someone to come and clear it but the staff had already given us menus so we perused what was on offer. We had about 45 mins before we had to get the car so we only ordered sandwiches. A family of 4 had come in on the next table after us but their food (4 cooked meals including an all day breakfast bap) not only came first but they had finished their meals and there was still no sign of our 2 sandwiches. We decided we had to go or risk getting a ticket. When we explained why we were leaving and would only be paying for our drinks we were told Oh but the tickets are done in order. No they are not! I've worked in hospitality and the fact alone that the tables weren't cleared (we weren't the only ones) is just not acceptable. But then having to argue with the staff that we had been waiting for over half an hour also not acceptable. The food looked and smelled awesome but sadly we never got to find out. There were approx 4 waiting staff on so I really don't understand how this happened. Raise your game! Service: Dine in Meal type: Lunch

Nipped in whilst moving through our work day today. What a lovely, clean and pleasant cafe. Really great tasting food and drink. Friendly attentive staff. Servi... read more Nipped in whilst moving through our work day today. What a lovely, clean and pleasant cafe. Really great tasting food and drink. Friendly attentive staff. Service: Dine in Meal type: Lunch Price per person: £10–20

Lovely Friendly staff, plenty of seating , food was cooked perfectly ,came nice and hot ,and very well priced , presentation was lovely . I would definitely rec... read more Lovely Friendly staff, plenty of seating , food was cooked perfectly ,came nice and hot ,and very well priced , presentation was lovely . I would definitely recommend and come here again Service: Dine in Meal type: Dinner Price per person: £10–20

Good service, great coffee. read more Good service, great coffee.

Ordered a breakfast and had to pay extra for a piece if toast. Never heard the likes. Nothing special. Also ordered a meal which came with chips. The chips were... read more Ordered a breakfast and had to pay extra for a piece if toast. Never heard the likes. Nothing special. Also ordered a meal which came with chips. The chips were massive chunks of potato which must of been cooked for a minute as they still looked tasted and felt raw. Will not be coming back