Spice World Hotpot - Richmond

What a weird place. They have a perfect spot, beautiful setting inside, but very slow service, half the stuff never arrives. Place is nearly empty and extremely warm because no AC. From the outside you'd never guess what's in. It has so much potential, it's disappointing :(Food: 4/5

I went there with my friends, we ordered after call the waiter there for 15mins he didn’t come to our table and the guy lost our order paper and we have to wait for 1h30 mins without any food! So disappointed and angry! They didn’t care about our table didn’t serve us! Very unhappy and never comeback again! Disrespectful

The skewers were really nice flavored. The lamb was the MVP of the night! Speechless! The corn was seasoned by spicy powder but still can taste the sweetness. The garlic cabbage, oh man that’s exactly what I want! Awesome!

The service was terrible. We had to wait for almost one and half hours but we just received some pops. They literally didn’t care about us. Also, the place to get sauces was really dirty and the sauces were disgusting. We were so disappointed. Bad experience and never come back!

This is not real Sichuan hotpot. It is Cantonese style hotpot that has no spice but only red chill pepper in the broth. I got fooled by the name Spice World, which is a very popular hotpot place in Sichuan. Not going back again.