Dairy Queen Grill Chill - Richmond

I have visited this restaurant several times because it is close to my location. Each time I have been greeted by a friendly staff member at the door, but it seems that they may be understaffed as I am unsure of how many people are working in the back. I usually opt for something from the freezer because there seems to always be a long line of people waiting to order their food, causing a slow-moving line. One time I ordered a drink along with my freezer item and it took so long that I was afraid it would melt, so I have stopped ordering drinks. Perhaps more personalized service could improve the overall experience.

The service at this restaurant was pretty poor. I placed my order at 9:45 and had to wait in a long line. It took 10 minutes for my food to arrive. At around 9:59, the staff began to walk around and announce that they were closing soon, even though myself and other customers were still halfway through our meals. While it's understandable that they needed to close, rushing customers to finish their food and leave by 10:01 was quite unacceptable. One employee even stood by the door, staring at me and giving off a clear signal that I needed to leave immediately. I felt sorry for the older couples who appeared to be rushing to finish their meals before being forced to leave.

What better way to spend a summer evening than enjoying an ice cream treat on a hot day? When we arrived at the restaurant, it was bustling with customers but we were quickly seated. We chose a table by the front window, but the seat covers were worn out and had bands on them. It might be time to replace them as sitting on the bands was a bit uncomfortable and they dug into our legs.

Today we decided to get some comfort food, mission unsuccessful! . this is the second time that my order was made wrong. the quality of the service is shattered and for the $, the ive there for the last 2 visit its unacceptable, $14 on shakes and they do not even have a chocolate flavor on them. yes maybe I should be more diligent and check the order, but I pay for a service and yes its not perfect world but! the 2 in order. I guess I'll move his time and find another place to spend my money.

The only reason we go to this location is because Richmond centre doesn’t have chicken and I’d rather not spend the money for gas or delivery. The food is standard for Dairy Queen, the issue is that I never once have had my order fulfilled correctly. It’s never anything big it’s just irritating when my brother always asks for no cheese, ALWAYS gets cheese. Or they will short us on dips, give us cold dips that are supposed to be warm, or completely leave out items. The staff are always nice, they just never seem to get my order quite right.