Subway - Richlands

I always try to give this location a chance here and there because it's so close to my home but I will either drive further or pay extra for delivery from somewhere else. They either get my order wrong or the food is horrible. The bread was hard as a rock not from being toasted but because it was old. I got like 3 leafs of spinach and a sprinkle of lettuce, two very small tomatoes, and barely any o v when I asked for extra extra. I didn't even end up eating it because the bread was so hard.

You should be care of who you hire especially when it’s by a high school with pretty young girls. My daughter and her friend have been harassed several time by a grown man that works there. Extremely disappointed and disgusted.

So, for the most part, all subways are the same. It’s the customer service that really makes them or breaks them. Today I had the pleasure of being served by Alex. He was polite, professional, and friendly. He didn’t give me special discounts or special treatment. He just did his job and he did it well. He hustled through a 15 minute order in half the time that it normally takes. I was thoroughly impressed with how hard he was working. So again, thank you Alex for an enjoyable and quick experience at Subway.

This location is kind of a hit or miss. The service usually is good but sometimes not so much. Toppings usually seem fresh especially in the afternoon. There’s been issues though with either not enough bread being pulled for the day and or the oven not working to toast my bread when I’ve come in a few times now. Overall I’d still recommend this location over the other one in Richlands! They also honor the paper coupons that come in the mail and online ones unless they have their system down.

Subway is on the spot but paired with this gas station made me question getting anything unfortunately.