Subway - Richlands
Subway
Description
This Subway location presents a mixed bag for patrons. While the classic menu items like the Spicy Italian and cookies remain crowd-pleasers, the overall service experience leaves much to be desired. Long wait times, a lack of staff during peak hours, and frequent air conditioning issues create an uncomfortable environment. Additionally, catering to specific dietary needs, such as Keto, proves challenging. Customers may encounter order mix-ups and missing meal components, necessitating close attention at checkout. With limited parking and inconsistent service, it can be a frustrating choice, prompting diners to reconsider their options.
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If I could I would give this place ZERO stars!! TERRIBLE customer service from the employee. I do not have a name, only a host ID : VCLLZ49NVTDKGX62 We placed an online order for pick up, 3 different subs with different breads/ingredients. I get there and there was no one up front. The food was all uncovered and completely messy. I waited there for 5-10 minutes until a girl came up carrying a box with gloves on. She asked me what I wanted and I told her I had a pick up order. She proceeded to hand me an open bag on the counter with no napkins, receipt or anything. She barely spoke at all and disappeared. I get home and my family and I prepare to eat our subs when we realize they are messed up. All the wrong types of bread, missing ingredients, subs not even cut and over all terribly put together. We call them and the girl is instantly disrespectful. Proceeds to say how she didn't mess up anything and what do we want to do about, that she's not going to do anything about it, that we just want free subs and that she was going to call the police on us. Never have I ever been so DISRESPECTED by someone in food service over THEIR MISTAKE. We asked for the manager and she says they aren't there and don't know when they will ever come in. Asked if they were going to do nothing about the situation and she said correct and proceeded to hang up the phone mid sentence. I am APPALLED!!! The time was between 8:30-9pm today. Service: Takeaway Meal type: Dinner Food: 1 Service: 1 Atmosphere: 1
Just went into this location and it was super packed but that didn’t stop the two young ladies working there from doing their job and with a positive attitude. By time we got to the counter, I was greeted with a smile. Both ladies smiled, sang and danced a little while preparing our sandwiches. Our food was made with love and it showed because it was delicious. Thank you ladies! Yall deserve a raise! Service: Takeaway Meal type: Lunch Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5
Worst subway out of any I've ever been too. They never have everything. Today I waited for the call for substitutions it never came. Got my food and it was missing banana peppers vinegar and oil. But the worst part was the bread itself. Very crunchy, my hunger headache is gone but the roof of my mouth is shredded. Catherine lake location is 100x better than this one. Service: Delivery Meal type: Lunch Price per person: $1–10 Food: 2 Service: 1 Atmosphere: 3
I went today with my boyfriend to get me a sandwich. Kayla was very nice : there was some trouble with the other worker as he was unfortunately bothering Miss Kayla. However, she handled it very professionally and gave me good quality service. Thank you for being so nice, praying for you girl!! Service: Takeaway Meal type: Lunch Price per person: $1–10 Food: 5 Service: 4 Atmosphere: 4
NOT exactly a Keto friendly place. Even the oven baked chicken wrap contains 50g of carbs, most likely from the wrap itself. Only way to eat real Keto here is to order non-processed meat and discard the wrap and bread. Use your own lettuce to wrap the meat. Keep away from most sauces and add on ingredient. Use app such as Carb Manager to check anything you order to srsy in Keto. Parking: Limited parking in front, especially difficult when area is busy with other stores, shops and restaurants. Meal type: Lunch Price per person: $10–20 Food: 2 Service: 4 Atmosphere: 1 Parking space: Difficult to find parking Parking options: Free of charge parking lot
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