A W - Richland

They make you pull into the parking lot and make you wait long periods of time!! Meanwhile the 7 people behind me got their food at the window and were on their way. I had to call and remind them I was out front. Don’t like the drive thru experience and the lobby is STILL closed! Even Panda’s lobby is open now, come on guys the pandemic is over!! Recruit some help from Kennewick to show you how to keep up.

The food was good as expected. We always have to wait for our food because we like fresh food. However, the service is always rushed and comes from an rude way like the employees have no time to take our orders. Last time I visited, we were able to hear the staff on the back who screamed when we got into the window. Definitely better.

Win it an attempt because we receive voucher in the post. Eating was okay, but probably not good enough to come back except with another voucher. They had done everything before that the service was fast.

As you can see, through their terrible review score these guys need improvement. Every time we eat there, it is the longest waiting of all times!!! I never got my food in the window, I have to change ALWAYS and wait. The guy who takes the order has spoken so fast and completely forgotten 1/4 of our order. Ugh guys let your poop together and try to improve your services!

I’ve tried multiple times to get rootbeer… at A&W rootbeer and they are “out- it will take 20 minutes” ????