Church's Texas Chicken - Rialto

The chicken was fried too hard and lacked the signature flavor I was expecting. The pieces were smaller than I'd like, and I felt it was overpriced for what I received. The only decent item was the okra, which was served hot.

Everything was great until I got home and discovered that my order was wrong. I ate it anyway, and it was good as always!

Eventually, my mother decided to pull forward, at which point the employee began to act as if she were the victim. There was no apology from her—only a different employee asking what sides we wanted. When it came time to pay, I had to step out of the car to hand over my debit card because the employee wouldn’t reach out. Despite my mother trying her best to accommodate, the employee slammed the window shut on me. My mother then asked to speak with the manager, who was also extremely rude. We weren’t looking for free food; we had already paid. No apology was offered from her either. She suggested that sometimes they can't hear anything. However, it's hard to understand how they could accurately take our order if they couldn’t hear us. Afterward, the manager tapped the employee on the shoulder as if to comfort her. For what? Comfort for being disrespectful towards my mother just because she spoke Spanish? There’s a big difference between acknowledging a hearing issue and outright refusing to assist someone because of their language. If you can’t hear, it’s reasonable to ask someone to pull forward or offer to repeat yourself due to noise outside. But this was simply a case of blatant racism against Spanish speakers. I urge others not to allow their families to visit this establishment.

I went drive thru the other day around 10:30am and ordered a two piece mixed with drink. The service was unacceptable, the wing piece was larger than the ugly drumstick that looked abused. I refuse to patronize a business that doesn't appreciate me as acustomer.

The chicken sandwich that I ordered was bad and tasted old. It took us forever to get through the drive-thru line and they took their sweet time making my order as my daughter sat in the backseat in the heat sweating like crazy. They acted like they didn'twant to be there and kept lounging around instead of rushing to make the meal. It seems as if they microwave stuff that has beenleft out for too long to try and heat it up and resell. They microwave the chicken sandwich and sold it to me after it hadprobably been sitting out for a while. I worked at Subway so I do know that you're not supposed to leave food out like that orreheat it. I also had my food handlers license and this churches went against every regulation of having a food handlerslicense. Someone really needs to check in to that Church's Chicken like a health inspector.