Jade Garden - Rhondda Cynon Taf

I have been a loyal customer of Jade Garden for many years. Although I live far from Pontyclun, I make it a point to visit my hometown once a month and always order Chinese food from Jade Garden. However, I recently had a disappointing experience when I visited Jade Garden after not going there for a couple of months. The food I ordered was tasteless and not enjoyable, and the beef was not cooked properly. The chow mein was dry and lacked flavor. The only good part of the meal was the prawn crackers. Unfortunately, this negative experience has deterred me from returning to Jade Garden in the future, even though I had praised it for years. It seems that something has changed, possibly new owners, but the quality of the food has significantly declined.

The food at this restaurant is consistently top-notch.

Avoid at all costs. TERRIBLE CHINESE. Over priced, order always wrong, when you try to solve the issue the customer service is awful. Food not even nice, will never use this Chinese ever again!!

Been a loyal customer for 20 years! Imagine my daughters 10 th birthday no lettuce rolls turned up .. called up they resent them with no lettuce . Rang back up after 1.5 hrs to be told by Wayne who works there I need to understand problems my little girl had no food whilst I rang for a refund to be told ok we’ll collect all the food how unbelievably shocking!!! And to be charged a extra £2.30 for there mix up! After tonight jade garden you have lost a hood handful of customers all from having the wrong staff.. and ruining my little ones cinema family night with a Chibese

Ordered a few deliveries always delivered early or on time and always hit and good quality food. Our go to Chinese takeaway now since Hakasan closed.