Subway - Rex
Subway
Description
This sandwich spot delivers occasional fresh sandwiches and cookies but struggles with inconsistent food quality and service. Customers report under-toasted bread, sparse fillings, and rock-hard loaves, plus frequent order errors both online and in-store. Staff interactions range from inattentive or rude to one manager who resolved issues and provided excellent service. Expect hit-or-miss experiences driven by staffing and communication gaps—great when the team is engaged, frustrating when it’s not.
Images
Feedback
I went in tonight and ordered a Subway Melt. They gave me just one slice of ham, one slice of turkey, and maybe two strips of bacon on each 6-inch half. It was hardly toasted—the cheese wasn't even melted—and the bottom of the bread was so hard it felt like it could build a front porch! They also claimed they didn't have any Italian herb bread ready, saying it needed to cool for 30 minutes after baking. They offered me white bread instead, which was fine, but no one contacted me to ask if that was okay. When I brought it up, the staff member said she was about to text me, but the sandwiches were already made. I should have trusted my instincts; it seems nothing has changed in the past six months, and I was absolutely right.
The sandwich was good, fresh ingredients. The subway is inside the gas station. The staff seemed fairly new, but still made a good sandwich.
Thank you so much! The manager really went above and beyond to deliver exceptional customer service. Our sandwiches and cookies were fresh and absolutely delicious.
Sorry sorry no bread no cookies! Just lazy just didn’t want to bake anything!
Horrible customer service, especially after 4. The employees seem aggravated that they have to help you. They rather be on their phones then making your sandwich. Not a single employee is there to help.
Menu
Main Courses
$9.8Beverages
Minute Maid Juice$1.8 Fountain Soft Drink$1.6 1% Milk$1.8Deli Heroes
$17.2Italian
18 The Ultimate B.m.t$10.8
