Chipotle Mexican Grill - Reno
Chipotle Mexican Grill
Description
Chipotle’s latest location has struggled to deliver a satisfactory dining experience, marred by inefficiencies and quality issues. Customers report prolonged wait times, even with few patrons ahead, as inexperienced staff grapple with orders. Food temperature is a recurring complaint, with several dishes arriving cold, and quality concerns are evident, particularly with chewy meat options. The restaurant's cleanliness and organization have also come under fire, with overflowing trash and unstocked restrooms. Although some appreciate the online ordering system, the lack of attention to detail leaves many patrons feeling disheartened. Overall, this Chipotle iteration has a considerable way to go before winning over diners.
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The garlic steak was excellent, along with three or four other dishes we tried around 2:30 PM. Overall, the food was really good.
The ingredients taste fresh, and it’s one of the few stalls where the whole staff consistently delivers excellent service. I absolutely love the maiss salsa!
My friend didn't need a meat dish, and Chipotle now offers a chorizo option that's meat-free. He really enjoyed his meal. Excellent food!
Food items were cold. It took about it 20 minutes to order my food even though only One costumer was ahead. No steak available; only online. The young employees were definitely struggling with orders, both making them and behind register. I couldn’t hear the worker at all behind register. I feel bad for the kids if it gets slightly busy
