Hotel Schloss Matzen

This is not really a fully braided restaurant for hotel guests. The hotel has only a small number of rooms and the restaurant is mainly for guests to have breakfast. We stayed three nights at the hotel. Breakfast was rich in meat, cheese, fruit, cereals and bread. You can also have fried eggs or simple eggs. Very nice.

An incredible place to stay. Original old castle completely renovated. Only twelve rooms. It seems that the owner operates this more than a hobby. 30 rooms are its private domain. It is the most luxurious and interesting place where I stayed. If you have a chance, do it.

Food was fine. Lots of mosquitos drove us out of the place early. Food was as expected and location was great--we sat by the lake and had a great view of the castle. Convenient as we were staying at the castle.

The restaurant is very small, most likely 7-8 tables inside so a reservation in advance is advised. The menu offers a variety from local to international dishes. While we were studying the menu the chef visited our table and suggested to try the tapas menu which was a 7 course menu of smaller versions of the main dishes including a selection of the desserts. We tried the tapas menu and can recommend it without hesitation. Both waiter and chef were very charming, helpful and provided us information for each dish that we got. An advantage when having a small restaurant is that the staff really cares about every guest. The atmosphere is awesome, sitting in a 1000 year old castle, nice music and lovely decoration. Inside the castle is also a Boutique Hotel.

I never write bad reviews but this time I decided to take a bit of time to write the review (mostly aimed for the information for the owners of the hotel). We decided to visit this nice authentic castle on the way back from skiing for one night. I liked the photos of the castle, information about the nice spa area and the restaurant. The first problem was no response for the whole day from the hotel to the e-mail I wrote to them. Therefore, I had to find internet and use an online booking service to book the hotel. We arrived in the evening (around 7:30 pm). The lady at the reception (seemed like she had more important things to do) told us that the spa and the restaurants were already closed. I believe a 4 star hotel should be able to provide some kind of food at 8pm!!! We asked about the spa area and she replied that it opens only after 2 pm but if we want to use it earlier in the morning then they could let us in but for additional charge (it is supposed to be free for the guests). So we decided to go out to some restaurant to get some food after a 6 hour drive. When we returned to the hotel, the door was locked and the passcode which the lady at the reception gave us is not working. So we had to stand and wait outside (it was minus 7 degrees btw) ringing the bell and trying to communicate with a non English speaking person. Then I tried calling their phone number and finally a man answered and told me that everything is working and I should just press the code. So another 5 minutes go by, we're freezing and finally they manage to open the door from inside. The man who was inside just said that the door is working fine and that they just gave us a wrong code!!! He didn't even apologize. So to add it up: no restaurant, no spa, no simple briefing or welcoming from the reception lady about the hotel (usually when we stay in historical places we get a good introduction and even a short tour), not even a sorry for making us wait for 10 minutes outside. It was the worst client service I ever saw in a 4 star hotel (even 3 star hotels offer way better service). As of the castle itself it looked really nice and the room was very good.