El Grullense Grill - Redwood City

My order was delivered like this!! The plantains were not cooked well, they were filled with the sauce from the burrito and the milk jug had melted from the heat. It was unpleasant because they were spoiled. I ordered the shrimp burrito, they were so overcooked that the shrimp were even very hard. Yes, it tasted good because the sauce is good, but the texture of the shrimp, which was extremely overcooked, ruined it. It was a very unpleasant dinner when I got home after a long day at work. I don't give anything a star because I know that they make good food, the service is simply bad, in fact it is not the first time that something similar has happened and to add, sometimes those who deliver the meals are very unprofessional because sometimes when I want to review my order to see that everything is fine so that I don't realize until I get home they get angry (a boy has taken this attitude in 3 ovations) Service: Take out Meal type: Dinner Price per person: $30–50 Food: 2 Service: 1 Atmosphere: 3

Today, I had a terrible experience with the kitchen staff at this restaurant. The behavior of some of the female employees was unprofessional and unpleasant. There was a new young girl who seemed to be treated unfairly. I would consider taking legal action against them, but I am unsure of the current situation. Overall, I would rate the food as a 3, service as a 1, and atmosphere as a 2.

They took 30 min for 2 tacos, it isn’t the first time it has happend

What a terrible experience I had to experience this week when a little girl started yelling at a worker with a complaint that had to do with roast beef. I don't know who that girl was but she doesn't have the character to be working there. I don't like to see people humiliated, much less in front of all their clients. I hope this girl isn't there the next time I go. I hope this experience is not repeated again! Food: 5 Service: 5 Atmosphere: 1

I ordered 2 carnitas tacos, I ordered them without onion but with cilantro and another 4 with everything and I neither added nor the other in any of the 2 orders. The ticket clearly says what we ordered but the cooks just don't read the ticket well. If I wrote it is because it is not the first time this has happened and of course it affects the way one enjoys their food. But the guys and the girl in front are very friendly. Nothing to say about their service. Service: Take out Meal type: Dinner Price per person: $1–10 Food: 2 Service: 5