Panera Bread - Reading

This Panera is the worst I’ve ever visited. Terrible service and really slow. read more This Panera is the worst I’ve ever visited. Terrible service and really slow.

The girl who ended up checking us out had an ear pod in her ear. The sweet girl who was in the register had to ask for her help 4 times before she heard her. Wh... read more The girl who ended up checking us out had an ear pod in her ear. The sweet girl who was in the register had to ask for her help 4 times before she heard her. When she finally came to the register to take our order she never gave us our cups for drinks we had to reach and get them our selves. She never gave us a beeper so we didn’t know our food was waiting for us. There were 3 of us, we ordered 3 sandwiches but only got 2 plates??? We had to share plates. Below are pictures of the minuscule amount of egg on our sandwiches.

Service: Dine in Meal type: Other Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Bistro French Onion Soup read more Service: Dine in Meal type: Other Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Bistro French Onion Soup

Panera has always been one of my favorites, but this visit was quite disappointing. I ordered a large broccoli mac and cheese, a mango lemonade, and a bear claw... read more Panera has always been one of my favorites, but this visit was quite disappointing. I ordered a large broccoli mac and cheese, a mango lemonade, and a bear claw. After placing my order at the counter, I easily found a clean booth to sit at. My food arrived in about fifteen minutes, which was prompt. However, the large broccoli mac and cheese I received was far from large for the price paid. It was overcooked and mushy, not served hot, and certainly didn’t taste fresh. The bread on the side was also cold and just mediocre. On a positive note, the lemonade was quite good; it wasn’t overly sweet and had a nice fruit flavor. The bear claw, too, was enjoyable and not overly dry. Overall, it was just an average experience, but perhaps other locations might do better.

Terrible experience. I've been a regular at this restaurant for many years, but the last two have been disappointing to say the least. My recent order for takeo... read more Terrible experience. I've been a regular at this restaurant for many years, but the last two have been disappointing to say the least. My recent order for takeout French Onion Soup, priced at $7.19, was a letdown. It came in a container that was barely half full, lacking both cheese and croutons, and there was no spoon included. When I called to address the issue, I was refunded but not offered a replacement. The woman I spoke with seemed eager to end the conversation rather than assist me. This situation is truly unacceptable on multiple levels. It’s frustrating to see such a decline in quality. Take some pride in your work; there’s only so much you can attribute to the pandemic. How difficult is it to properly ladle the right amount of soup into a container and add cheese and croutons?