Five Guys - Ranson

Friendly staff. Nice clean. The food was delicious as usual.

First of all, the place was spotless! Very friendly staff, and my order was perfect. Will be going back soon.

I only disappoint myself when I eat the meal too fast. Even when I remind myself to eat slowly and savor the taste, I end up losing focus. It's not easy being me!

Very unhappy about my experience today. I had placed an online order for my brothers birthday and went to pick it up, when I got there, a little early 2-3 mins, I saw them putting 2 orders together, one for a gentleman who was waiting before me, and mine. The gentleman before me got his and left. I let them know the name of the order, they looked at the order and said they had it and was waiting to add fries. While I was waiting a handful of people were ordering and also joined the queue to wait for their food. Thats when it all went wrong. I then proceeded to wait for about 15 mins watching every single person who ordered food after I got there receiving their food, and leaving. All I was waiting for was fries. Every order infront of me had fries. And they kept looking at the label and just kept on giving everyone else their orders. I counted 8 orders, 2 were pickup and the rest were carry out or dine in. Now usually if im last in line, thats one thing. But if I place an online order 20 mins before I get there, see them make it, then have to wait another 15+ mins in unnacceptable. They had 3 people in the front working so I figured they might be understaffed, but as soon as I saw them kicking out orders I saw that wasn't the problem. Not sure what the problem was but they should probably figure it out.

Whoever is running this place needs a pat on the back. The employees all work together and are GREAT. The place is SPOTLESS.