Chipotle Mexican Grill - Ramsey

This restaurant is usually nice and the staff are very friendly. However, recently I have noticed that the barbacoa meat is not being separated properly and I h... read more This restaurant is usually nice and the staff are very friendly. However, recently I have noticed that the barbacoa meat is not being separated properly and I have gotten chunks of meat attached to fat multiple times in my last 4 to 5 visits. It's quite gross and I hope they fix this issue soon. If they do, I'll reconsider my rating.

The staff at this Chipotle are courteous and quick. read more The staff at this Chipotle are courteous and quick.

Upon entering the restaurant, there was a long line of people ahead of me. While patiently waiting, I observed several workers cursing and behaving in an unprof... read more Upon entering the restaurant, there was a long line of people ahead of me. While patiently waiting, I observed several workers cursing and behaving in an unprofessional manor. After placing my order, my burrito was left for at least 15 minutes unattended as the workers continued to use foul language commanding each other to retrieve missing ingredients and continuously running to the back and never returning. One of the workers who was taking the order for the individual behind me said, “I just started cooking the steak you’re going to have to wait at least 12 minutes” and started laughing with a co-worker. I remember the employee who said this from a previous night being rude, inattentive, and unresponsive. After the third employee who assisted me completed my order, I asked the girl working the counter for chips and guacamole, costing about $7. After spending about 45 minutes at this location I departed home. When I arrived, I opened the bag and found 11 stale chips inside and a hair in my burrito that I threw in the garbage immediately. This isn’t my first poor experience at this location and based on all the negative reviews including my own, the fact that things have not been corrected is quite appalling, particularly in this economy. I anticipate that your business will be closing in the near future.

Randomly closed with no sign or anything. Lights out, doors locked. 6pm on a day they advertise as open until 10. Tried this location again months later and whi... read more Randomly closed with no sign or anything. Lights out, doors locked. 6pm on a day they advertise as open until 10. Tried this location again months later and while it was open this time, my online order that was supposed to be ready at 8:40pm wasn't ready when I got there. They only started to make it after 9:05 and it wasn't ready until 9:10pm. They have a separate prep area for online orders so this is a problem with staffing and management.

Burrito was small, stale, missing cheese and sour cream, contained ingredients I didn't order (corn), wrap tasted like a dry whole wheat. Worst burrito I have e... read more Burrito was small, stale, missing cheese and sour cream, contained ingredients I didn't order (corn), wrap tasted like a dry whole wheat. Worst burrito I have ever had.