Gigi's Cupcakes - Raleigh

I have visited this store several times now, and I must say that my experience has been consistently pleasant. Their cupcakes are fresh, moist, and delicious. Today, I actually stopped in to grab one I tried on my first visit a while back, and they had one left in the display. However, when I mentioned buying it, the woman who was there suggested that I do not get it since it did not look freshly baked and seemed dry. The fact that she even said that versus allowing me to go with it spoke volumes for me. That moment communicated to me that, for her, it was about the product being well and not just taking my money. I have seen this woman before, and I get the impression that she may be the owner or manager. She is consistently pleasant and obviously takes pride in her baked goods. If you want a dessert for a special event or just because, try them out. Delicious products and great customer service

I called and placed an order in advance for a birthday. The person who took my order didn’t ask for much information which I thought was odd and even asked if she needed more information. She said no and assured me they would be ready on the desired date. I arrived at the shop only to be told that they didn’t have anything for me. So the birthday party had no cake/ cupcakes. The person working when I arrived seemed new to the job so I asked to speak with someone more senior. I left my number and received a call the next day from the manager. She “apologized” but really was just making excuses saying “we didn’t know what the order was for”, “we just had your name and number”, “ I think the person that took your order was someone we hired who didn’t even last 2 days” and told me she could have the cupcakes made and ready for me but it would be 4 days later than when I ordered them for! And the only thing that was offered to me was $0.50 off!! Needless to say if you want to order anything, have a back up because there is no guarantee you will get it and the staff is less then helpful

Ordered 7 cupcakes and only got 4 which weren’t even the right ones I ordered. I don’t understand why I was given whatever they had instead of just I don’t know canceling the order??

I wanted to like these, unfortunately, that is not the case. Purchased 2 cupcakes, Nilla Amore and Lemon Champagne. They were dry and stale to put it nicely. The cupcakes were bland, having no flavor, the only thing that tasted even remotely like lemon was the oreo mini lemon cookie on top of the Lemon cupcake. I tried eating eat, waiting on at least a hint of flavor, nope nothing. Don 't even get me started on the other cupcake. A waste of money. I 'm so disappointed, apparently the original recipe and owner must have changed. I called and was told the owner 's name is Madhu. I asked to speak to her about a refund and was told to leave my number and that, the owner will call me when she 's ready? The original Gigi 's was pure quality. Save yourself some time, energy, and money, buy from anywhere but this establishment, under new ownership, has ruined a good thing. I will not be back, but for customers in the future, I can only hope they go back to the original Gigi 's way, of fresh quality cupcakes, otherwise I don 't see how they will remain a liable business.

So happy to be near a Gigi’s now!! Found this place beside a hotel my daughter I stayed in while in Savannah years ago and was hooked!! Both the cupcake and the frosting is amazing!! Years back the frosting was sky high