Menu - Imperial

This used to be the best Chinese restaurant in all of Bayside, but since the old owners sold it, the food has become awful. What a pity! read more This used to be the best Chinese restaurant in all of Bayside, but since the old owners sold it, the food has become awful. What a pity!

I used to love ordering from this restaurant and have been dining here for 10 years. However, the customer service at this location has become increasingly poor... read more I used to love ordering from this restaurant and have been dining here for 10 years. However, the customer service at this location has become increasingly poor, especially in the last 3 months. Today, I ordered a vegetarian Singapore Mai Fun with no meat for my vegan mother. The woman who took my order, who appeared to be the daughter of one of the owners, reassured me that my request would be fulfilled. Unfortunately, when the order arrived at our house, it was filled with meat and was jumbled. When I called to inquire about the mistake, the daughter responded with a rude and hostile attitude, refusing to admit fault or provide a refund. I was unable to return the order during rush hour on a weekday, so eating the cost seemed like the only option. This was not the first time an error like this had occurred; previously, I had ordered chicken soup and was given the wrong (vegetarian) dish. The customer service at this restaurant is terrible, and I believe that these women should consider finding jobs where they work independently, as they clearly do not value their customers or strive to correct their mistakes. I will not be returning to this restaurant and will not be recommending it to others.