Taco Bell - Pullman

I have nothing but good things to say about the Taco Bell in Pullman, Washington. The staff is incredibly friendly and the restaurant is very clean, including t... read more I have nothing but good things to say about the Taco Bell in Pullman, Washington. The staff is incredibly friendly and the restaurant is very clean, including the bathrooms. The general manager is exactly what you would hope for - calm, polite, and pleasant. Even though tex-mex is not my favorite type of cuisine, Taco Bell always impresses with their delicious food. Despite being busy with DoorDash orders, they still take care of their in-person customers. Unlike some other fast food restaurants that lack in customer service, Taco Bell excels in this area, along with providing tasty food and a nice atmosphere. I highly recommend visiting Taco Bell in Pullman, Washington.

As someone who is very selective about food, I find the food at this restaurant to be acceptable. However, the service is subpar. I typically only order a few i... read more As someone who is very selective about food, I find the food at this restaurant to be acceptable. However, the service is subpar. I typically only order a few items from the menu, with my favorite being the chips and cheese dip. Despite this being a frequent order of mine, the staff consistently forget to include the chips in my bag when I go through the drive-thru or visit the store. This means I have to wait in line again to receive the complete order. It is frustrating that the staff are not verifying that all items ordered are included in the bag.

I went to the drive-thru and pre-ordered on the app. When I received my food, the employee at the drive-thru was rude. As I reached for my bag, she abruptly let... read more I went to the drive-thru and pre-ordered on the app. When I received my food, the employee at the drive-thru was rude. As I reached for my bag, she abruptly let go of it, causing it to swing towards me. Upon opening the wrapper of my soft taco at home, a beetle crawled out. I immediately threw the taco away and now have a mess to clean up. I did not eat any of the food after discovering the beetle. Although it wasn't very large, it was still a decent size. The restaurant needs to improve its kitchen hygiene and overall cleanliness.

Ordered the Pizza, two taco supremes meal and cinnamon twists. The Pizza seems like it was left in oil overnight. Tacos were regular which I pointed out and the... read more Ordered the Pizza, two taco supremes meal and cinnamon twists. The Pizza seems like it was left in oil overnight. Tacos were regular which I pointed out and they did fix that with the 2 supremes. They did not give the cinnamon crisps. So disappointing as this used to be a great Taco Bell. I do not recommend coming here until they get a manager who is willing to train and keep an eye on what is going on and/or fire some staff.

This establishment is very unkempt and has an unpleasant odor reminiscent of a rodent problem. The staff does not appear to be clean, and the customer service i... read more This establishment is very unkempt and has an unpleasant odor reminiscent of a rodent problem. The staff does not appear to be clean, and the customer service is quite poor. I wouldn't recommend trusting them with your food. It's best to steer clear of this place until they bring in a new manager.