Subway - Provo

Ordered online and it was ready 30 minutes after the time they said it would be.

Definitely need more employees! One person doing the job of 3 while a long line formed online orders piled up. Made for some understandable slow service but doesn’t make sense to have one person scheduled on a Saturday night.

It was very slow and the lady took her sweet time with

Steve the manager is awesome and very helpful. Store was clean and ingredients were all very fresh!

The bread seems more narrow than it used to be so order 2 full subs for a family of 2 adults and 2 kids. They covered the meat and cheese with a metal cover so you can’t see your choices. The young guy who works there is super nice. The cucumbers are sliced super thin sometimes so they are wilted and mushy and gross. I think they use some kind of machine and it depends on the worker how thick they are. Steve is the manager with earrings and tattoos and doesn’t smile and acts annoyed when you ask for special requests. He looked angry when I opened a bag of chips for my 1 year old to keep him from touching the other bags of chips while I ordered. Then he was pressuring me to hurry and order while taking our coats off. I called to let him know our concerns with the sandwiches and he wasn’t apologetic and hung up abruptly. The sandwich got really soggy and was dripping and a mess to eat. Make sure nothing is dripping when you make it and ask him not to squeeze the veggies to get the moisture out. They need to drain their wet ingredients so it isn’t soggy 5 minutes later when you eat it. I told him just a little mustard but they always struggle to get it out without it coming out fast with their bottles so ask for “1 thin strip of mustard” put on the bread before you put veggies on so that if it’s too much some can be wiped off. And then don’t forget to put ranch dressing on or they won’t prompt you again. Steve gets friendly as you finish the order.I signed up for rewards 1/17/24 at this location with Steve.