Kroger - Prospect
Kroger
Description
Nestled in the neighborhood, this Kroger blends friendly service and a strong produce selection with frustrating operational flaws. Shoppers praise helpful staff, tidy aisles, and a compact layout that makes produce shopping easy, but frequent stock gaps, confusing shelf moves, slow or unfulfilled pickup orders, and higher prices dent the experience. Inconsistent bagging practices (plastic used despite requests), occasional rude encounters, and understaffing during busy times are recurring complaints. When it runs well it’s efficient and well-stocked; when it doesn’t, inventory and pickup mismanagement undermine convenience.
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Feedback
Do not shop at this store. They care nothing about their customers. They have signs posted everywhere saying masks are required but when it comes to actually telling someone they are required to a person not wearing one, their customer service desk said they were not allowed to approach anyone and say anything. He said the manager could offer them one but they didn't have to wear it. He then shrugged his shoulders and said he wouldn't do anything. Then why have it posted on your doors? I know everyone doesn't take COVID seriously, but there are those that do. Be considerate and just wear a damn mask. And if your sick, STAY HOME! Just proof they don't care about their customers.
This is a nice Kroger, but since the advent of COVID-19, the shelves for bathroom toilet paper, napkins, and paper towels have been bare! What is Kroger doing to get these products onto the shelves. Are its supply lines shut down? No answers are offered by Kroger when asked.
I've been shopping at this Kroger since it first opened. Although I have occasionally encountered some items that were out of stock, I must say that the Thursday before the major "weather event" we had before Christmas was impressive. The shelves were fully stocked, there were enough employees to manage the largest crowd I've ever seen in a grocery store, and everyone was very willing to assist in finding what I needed. The checkout lines were quite long, but they moved swiftly. Great job, Kroger!
This Prospect Kroger is fantastic! The staff is incredibly friendly and always willing to help. It's also not excessively large, which makes it easy to find everything you need without having to walk an endless distance. We're fortunate to have it in our area! Great job!
