Dunkin' - Progress

I really like the employees there and I feel like we have to be patient with them too. Especially if you want something fresh. I saw one of the reviews said it... read more I really like the employees there and I feel like we have to be patient with them too. Especially if you want something fresh. I saw one of the reviews said it takes 10 minutes to brew coffee but it really only takes 2-5 minutes. It must have just been the employee. You have to wait for food, lattes, ect. Life is all about patience. Especially if there’s only 2 employees at night time. But my experience was amazing. They paid attention and listened. I definitely will be coming back.Vegetarian options: They have bagels with vegetables cream cheese. Very good.Kid-friendliness: The employees talk to the children and let the children decide what they want. The plenty of space for the kids to sit.Parking: There’s parking on the side and front.Wheelchair accessibility: They also is a lot of space for wheelchair and bathroom is big too.

I don't visit this place frequently, but I tend to order from here every few months when I have a meeting in Harrisburg. I've consistently had positive experien... read more I don't visit this place frequently, but I tend to order from here every few months when I have a meeting in Harrisburg. I've consistently had positive experiences with my orders and the staff. Today was yet another instance of their dependable and friendly service! Food rating: 4/5.

I don't usually write reviews, but I feel compelled to share my experience after ordering from this location for the fifth or sixth time. Unfortunately, every o... read more I don't usually write reviews, but I feel compelled to share my experience after ordering from this location for the fifth or sixth time. Unfortunately, every order has had some sort of mistake. The employee told me that the drink wouldn't come with whipped cream, but that wasn’t true, and the cup was only half full. While she was preparing my drink, she placed my cup under a table to scoop something into it, which seemed unsanitary. Additionally, I didn’t receive the correct donuts. It honestly feels like these issues stem from a lack of care on the employee's part.

The employees are generally friendly, but it's clear they need more staff. Every morning, there’s a long line of cars, and it takes at least 15 minutes to get y... read more The employees are generally friendly, but it's clear they need more staff. Every morning, there’s a long line of cars, and it takes at least 15 minutes to get your order. I've had to pull off several times to avoid being late for work. Now, I try to order ahead and wait about half an hour before picking up, but even then, I sometimes have to wait. They seem completely overwhelmed every single day. They really need to hire more employees! Everyone there is working extremely hard, and I know it’s not an easy job. This seems like a management issue. I’m sure they could double their profits if the store ran more efficiently and quickly.

I don’t typically write reviews, but I've ordered from this location five or six times, and there’s always been an issue. One of the employees mentioned that my... read more I don’t typically write reviews, but I've ordered from this location five or six times, and there’s always been an issue. One of the employees mentioned that my drink wouldn’t come with whipped cream, but the cup was only half full. While she was preparing it, she even set my cup on the floor to add something. Moreover, she gave me the wrong donuts. I genuinely believe this reflects a lack of care for customer service.