Riverside At Macdonald Tickled Trout

The service was quite slow; we waited half an hour for our food, despite the restaurant not being very busy. The meal was rather disappointing, as the salad consisted only of lettuce leaves. However, the decor and atmosphere were enjoyable.

I had tea at the Tickled Trout this afternoon and was disappointed to find that, while I had booked for £16 per person, I was charged £19 per person at the hotel, despite my complaint about it. The offerings included the cheapest sandwiches on basic bread, some cake, and a lovely scone. Unfortunately, I won't be returning, although I must say that the atmosphere and service were both good.

I called earlier to confirm my reservation for the afternoon, and I received assurance based on my receipt. However, when we arrived at the restaurant, it became clear that they were not prepared for our afternoon booking. We were given menus, but it seemed like an unexpected situation. While we were offered some coffee, I had to request additional servings. The selection of pre-packaged cakes and the limited options for hot refreshments made the £20 per person price seem excessive. Overall, I was extremely disappointed with both the service and the quality of the food.

The pizzas could have been cooked longer, one of the garlic pizza had no garlic on it. Service was very slow as only one waitress in our area, not good.

This was booked as a birthday treat. There was only one option at booking for price which said from £16.50. We got there and stood waiting for a while (the place was empty) to be seated. On the menu I had viewed it said there was salmon, and as neither of us liked that I asked if this could be changed. The lady never came back to us to ask what we would like in exchange in stead the next time we saw her she was bringing out the food. What we were given was nothing like what was on the menu but we didn't complain and ate it. It was no where near as good as what we were expecting. We never saw the waitress again and were there for 1.5 hours so didn't get asked if we would like any more drinks. When it came time to pay they advised it would be £75. I showed them the booking and the website along with the confirmation which they had received. At that point the waitress said they have never had salmon on their afternoon tea menu. So I showed her the website menu. They then told us to go to reception to get a resolution there. We were told a supervisor would be called. 20 minutes later still waiting. I asked for a manager to be called. 10 minutes later someone showed up. They agreed to paying £16pp. Back round to the restaurant to pay. This should have included the drinks but they decided to charge extra for them. By this point I was so stressed and it was ruining the birthday treat I just paid and we left. I will never recommend this place or return. The customer service is shocking.