Encanto Italian Grill - Prescott Valley

The menu on their Facebook page has the wrong pricing. It?s more expensive. The pastrami was bland. The Alfredo tasted like it was out of a jar and the marinara was gross. I do not recommend this place

Food was excellent. It was busy when we were there and staff was doing their best, but an extra server would have made it better

Although I typically do not post negative reviews online, I felt compelled to share some feedback in hopes that the manager or owner of Encanto Grill will take it into consideration for future guests. For my birthday, we decided to try out Encanto Grill, a restaurant we had driven past many times but never visited. There were a few things that were off-putting to us. Upon entering, we were greeted by a strong scent of cleaning solution, which was not very pleasant for an eating area. Additionally, there were signs all over the restaurant indicating a 4% fee for using a credit card, which I found to be unreasonable. While I understand it may be a new policy due to inflation, it would have been nice to have prior notice on their website. Furthermore, I had seen coupons on their website and brought one with me, only to be told by our server that they were not valid. This was disappointing, especially since they were advertised on their own site. While the food was decent and the service was average, these issues have deterred me from returning to this establishment in the future.

My wife ordered the 16-inch gluten-free mushroom pizza because Kelly, our server, informed us that was the only size available. Therefore, that was the only option my wife could choose.

I have been a fan of this restaurant's food for years, but I was very disappointed with the quality and quantity this time. The food was cold when it was served, and not much better after I returned it. I typically order the individual pizza, so I will need to go back and try that to see if it is still good.