The Big Biscuit - Prairie Village

The Kitchen Sink bowl was a very good portion delicious!

The food was overall very good but the sausage wasn't the best. Very thin patty and felt cheap but everything else was delicious. Service was amazing!

This location by far is way better than Westport this place actually knew how to cook food and it was amazing Westport was terrible give this place 10 out of 10 over and over

Part 2 4/22/2024I responded to the message from what showed as the Owner. I dont understand why I was asked for contact information. I sent the information to the email address provided and no response. Really....Part 1I ordered the Bacon Boss like I have many times before. First my order was taken wrong. We had to wait over 30 minutes to be served. I never had that happen before.The reason I was there today eating in was to take the managers offer to replace our order that was wrong the day before. He also replaced one meal with a gift card even though both our orders had something wrong. He said the regular cook called in so the dishwasher was doing the cookingThe manger on duty today told me they don't do that and that she would give a discount on one meal and that we had to use the gift card because that is what is was for. When we received our orders my husband told the server he wanted a to go container. He wasn't feeling well after waiting so long. He is diabetic. The server brought one container I guess she thought I was going eat in even though he did not feel well. While putting my burger and fries in the container I notices the cheese was burnt. How do you get a layer of burnt cheese on the bottom underside. The bacon bits were burned as well. I tasted a crumb and burnt taste lingered in my mouth. She insisted nothing was wrong and that's how the cheese does. Well it should not have been under the bottom of the burger. She insisted that that's how the bacon bits are. As I said earlier I always get the Bacon Boss and it looked nothing like that but thing. She presented a bill for the exact amount of the gift card. I asked her to remake it my burger. She took the container to the back but returned with it saying she would not have it remade. She told me I would not be satisfied with whatever the did. I never once got mad or raised my voice. Now I have no idea what was done to the burger once she left the room with it. That's when another customer intervened saying the food was burnt and you could clearly see it. She told her was courteous but she told the manger she nit vice or professional. She told her was regular there and would be speaking with the makers boss the next day about her attitude and me being forced to take what I had. She would comp the ticket. I never had a complaint about any food I have ordered to go or treat in. The coffee was horrible.She had the easiest look on her face. The server was nice. She apologized for the error with order. The manager also said that we were upset with ser er. That was far from the truth. I called corporate and gave my complaint and also left a voice message the Manger at the store Boss. Right now I would not eat this burger if I was paid. I belive she may have tampered with it just because of way she came back from the kitchen with and refused remake. That being said I wonder if the dishwasher was cooking today aswell.....The manger John i believe that was his name was really nice and was trying to satisfy myself and my husband for burnt food the day before the food container with grease roll around on all the food. Hash browns were so over cooked and hard he could not it.

Food was GREAT!! Server wasn’t! greeted took order , brought food then 20 minutes later ask if I was ready to pay. Kinda had no choice.. Server never check or offered anything . Sad never again!! I was a server I tipped but was not HAPPY!! Never again!