Marjorie's Tearooms Bistro - Portsmouth

We have held this afternoon. my man had one of the daily special leber and maische, which he really enjoyed and even ended the engraving with a spoon. I had a coat potato with garnel and that was also very tasty....Everything had been put in place to be friendly, and we felt very sorry for them when the message came that portsmouth had been placed in tier3.

Superb cafe bistro in the heart of Cosham. Lovely place to meet friends for coffee and a chat also great tasty snacks. Wonderful and helpful, friendly staff, where nothing is too much trouble. Pleasant quiet atmosphere. Highly recommended

I have always had a good experience at Marjorie's until my most recent visit, where I was left in utter disbelieve by the treatment I received: I could smell that there was an issue with the cheese on my jacket potato when it was set...down in front of me, however, I took a mouthful, and sure enough, it was rancid. I sent it back, only to have, who I assume was the manager or chef, storm out from the kitchen area, demanding what the problem was. I explained the issue, only to be rudely told I was wrong and that it was my problem because drinking mocha before eating cheese would make it taste funny She then snapped at me whether I wanted something else, to which I told her I needed a couple of minutes to decide. I decided against having a replacement meal because of the way I'd been spoken to. Upon stating this, the same lady launched into a second round of abuse where I was again accused of being wrong because they have consistently good ratings and satisfaction from their customers The experience left me shaken and upset, so my friend and I settled up and left soon after. I'm aware that Marjorie's has good ratings, and I agree that my past experiences (where I haven't had any issues) have been excellent. However, the treatment I received this time round was completely unacceptable: staff need to learn the art of customer service, manners and courtesy instead of being rude, defensive and abusive when a customer has an issue with their food. Even though I'm fully expecting a defensive, untruthful comeback from Marjorie's in response to this review (as evidenced from other low rating reviews on here), I would rather forewarn potential customers, to avoid anyone else experiencing what I did.

Freshly cooked homemade breakfast and pot of tea. Have been several times and always consistently good. Not for the young hip crowd though.

I came here for my 25th birthday. We reserved a table for afternoon tea. The place was pretty and elegant inside. As we arrived the table was already set out for us, looked professional and tasted lovely. Will definitely be coming back.