Waterfront On The Pier - Port Melbourne

Dreadfully doesn't even begin to cut it. that was for the Christmas day. oysters were room temperature and gelatine did not taste fresh at all and had to remember the food safety child was not escaped, turns out that the person did not go through it and had to add it after the fact. ask for brot twice, never came. it was said it ran out just to see that another table is served brot. I wondered how I said, children got chicken and chips and was told by employees who was wrong and they only got a smaller portion of the main/tree just to be delivered the table next to us and chips for their children only had taken a beverage order as soon as the entire seat correction someone finally asked if we had come after 2 hours and 40 minutes to leave another drink that had not come for in general, who were dropped on another table, but then someone recognized the mistake and went back to the table to get the food. during covid. the fish came cold and both serve by lamb overdone. none of the veggies was boiled with the lamb and there was no mint gel there was no point, even try to get someone the attention to fix the problems, since each of their feet had run away. we had tables around us with full tellers. a disappointing experience did not come to 3.10pm

Where do I start, 2 1/2 hours wait for meals and when they finally arrived they were cold, not warm COLD. Can’t complain about the service as there was none, 40 minutes to get a drink after arriving. Would never recommend, would prefer to eat at McDonalds!

We attended the 12-4pm seating at the Waterfront Restaurant on Christmas Day and were bitterly disappointed with our experience. The service was extremely poor. Our meals arrived at different times and 3.5 hours after we arrived, our dessert and mains were served at the same time, which I assume was an attempt to get us out before the seating ended at 4pm. The meals when they finally arrived were cold. Our drinks order was incorrect, and it was very difficult to get any assistance from the wait staff. The lunch sitting was a pre-booked lunch with a set menu, the restaurants’ planning and staffing was not adequate for the number of people they had taken in for lunch sitting. While the views from the restaurant are beautiful, I would not recommend this restaurant given the long waits for food and drink, the quality of the food and the poor service.

The service was poor 2.5 hours between entree and main. Waiter was courteous at all times and very sympathetic to our plight. Too many people in the restaurant for the number of kitchen and waiter staff. Main meal inadequately cooked. We would never go to this restaurant again.

Reservation time was wrong for a start booked in for 11.30 and doors didn’t open until 12.00and when we were seated couldn’t find table number got our entree was delicious then it took them 40 minutes to remove empty plate then for main meal took 2 hours to receive it and it was cold didn’t tell them because we where hungry then for dessert it came about 15 minutes after main service for ordering drinks was very slow it was so under staffed shouldn’t have taken booking if you can’t handle it first time out for Christmas lunch and very disappointing have been there before this is why I booked it and was happy this time very disappointing