Tropical Smoothie Cafe - Poquoson

Probably one of the slowest tropical smoothies I’ve been too especially there drive through you already know if there’s a car or two in the drive-through it’s probably gonna take 15-25 minutes to get to the window and the best sandwich was takin away the tropical chicken salad miss it

I’ve been going to this location for years mostly for its convenience being that it has a drive thru. I’ve had some bad experiences that weren’t handled very professionally and good experiences only because the gentlemen that works most days knows me at this point and makes conversation.I do not believe the owners value their customers needs if at any point they would lose money in the process. I’ve had smoothies made completely wrong and was not offered to be made a new/correct one and I’ve had some that weren’t blended well and couldn’t finish in fear of chipping a tooth on the frozen nuts that weren’t blended well enough.I now see that when you pay using a debit/credit card, they use some sort of device to extend the card reader out and the default option is to tip them. It was my first time not using the app and the employee stated to, “Just hit Green to approve” instead of explaining how to toggle down to NOT leave a tip.It is my understanding that a tip is not mandatory but to not explain it to the customers in hopes they miss it and leave a 15% worth of their purchase is mind boggling to me. The worst part is how you are treated after they realize you haven’t left a tip too.I will probably think twice before continuing to spend my money here as I feel very taken advantage of without ever feeling like the owners care enough to change.

So ordering a salad is depressing all by itself. To order a salad expecting romaine and spinach and get shredded iceberg instead ... even more depressing. Reason from staff.. Poquoson people don't like the spinach. Okay then why iceberg instead of romaine?

I've been here a few times and I suppose the only reason I have gone back is out of convenience. Today however will be my very last time. The smoothies are subpar to say the very least. Today I ordered a wrap, for the very first time ever I was asked if I wanted extra chicken, now I see why and this is not exaggerated I literally had 3 small cubed pieces of chicken in my entire wrap.. This was the final straw. I NEVER WISH any bad on any company especially small business owners but I will be glad when this place closes down and it's only a matter of time.I will happily drive to the Tropical smoothie a couple miles further to avoid this place yourself the favor and avoid the trouble.

Terrible service every time. VERY SLOW! You can pretty reliably count on having to give your order twice in the drive thru (once at the speaker and then again when you finally get to the window). I'm fairly certain this is because they manipulate their in house time it takes to serve customer counter. The food is hit or miss, but based on past experience I won't be going there any time again soon