Bumble Bee - Pontllanfraith

Staff very polite. Food was cooked to perfection. Restaurant well presented after refurbishment. However, incorrect description on menu to what was served. Lack... read more Staff very polite. Food was cooked to perfection. Restaurant well presented after refurbishment. However, incorrect description on menu to what was served. Lack of information on type of service ie. Table or bar service. No eye contact from staff when entering eating area. Appears to be lack of staff training in hospitality. Again, staff were lovely but need better training.

I have never been made to feel so welcome in a restaurant in my life! From the moment we walked in (no reservation) nothing was too much and it really was an am... read more I have never been made to feel so welcome in a restaurant in my life! From the moment we walked in (no reservation) nothing was too much and it really was an amazing experience. My little one thoroughly enjoyed his Yorkshire pudding ice cream that a member of staff recommended! Already looking forward to the next visit!

What a difference a makeover makes! On the first day opening after a refurb and Team The Bumble Bee did not disappoint! Atmosphere was brilliant; vibrant yet re... read more What a difference a makeover makes! On the first day opening after a refurb and Team The Bumble Bee did not disappoint! Atmosphere was brilliant; vibrant yet relaxed. Food was presetned beautifully and would definitely recommend the cauli cheese to compliment your roast dinner. Great work from the kitchen team. Staff were welcoming, friendly and attentive. Fantastic service from Libby and Owain on the bar. The hard work by Dave and his team is really showing The Bumble Bee is in a much better place now! Well done Dave!

When I received vouchers in the mail for 30% off, I thought it would be a great opportunity to support a local business, so we went back on a relatively quiet n... read more When I received vouchers in the mail for 30% off, I thought it would be a great opportunity to support a local business, so we went back on a relatively quiet night last Wednesday. However, I was told there would be a 45-minute wait for our food, even with only about 20 people in the restaurant. When I asked how many cooks were on duty, I received conflicting answers from the staff—one said there were two cooks, while another said there was only one. Frustrated, we decided to leave. It's disappointing to see a place with such potential struggle like this. They really need to hire more staff to improve the experience. I truly wish they could find a solution to these problems, as it could be a fantastic spot.

On a positive note, there were no complaints about the meal, and it arrived in under 30 minutes! However, I noticed that most of the restaurant was empty, yet t... read more On a positive note, there were no complaints about the meal, and it arrived in under 30 minutes! However, I noticed that most of the restaurant was empty, yet they were clearly understaffed. The issue wasn’t due to a large booking; it was simply a lack of staff to clean up, serve, and cook. I’m sorry, but there’s really no excuse for this. I’ve seen the restaurant handle larger crowds without much trouble in the past. I genuinely want to see you succeed and hope that improvements are made!