Bella Italia Plymouth, Barbican Leisure Park

Food was nice but the service was alot to be desired. Felt so sorry for chef as could see the dishes piling up on the pass but no one was bothering to take them out to the customers. Saw our starter sitting there for over 10 mins. Then I could see my lasagne was brought out to another table and then taken back. My partners dish then appeared on pass next to mine. However no one collected it. We were on time schedule as had film to see so eventually I prompted the waitress . She went to ask chef and you could see the frustration and annoyance when he pointed at the dishes that had been there for over 10 mins or so. Drinks expensive and my diet coke was flat. Mentioned to what I think was manager and he took it and gave to waitress to change. No apology from him at all. Waitresses were pleasant but service alot to be desired and manager does not seem to be able to manage things as he could see the pass building up but never prioritised it but was getting empty tables cleared. This was not for new people as saw them turning people away. Will not go back

From the minute we got there we were treated very well. The staff were attentive and the portions were a good size with good quality ingredients. We used a blue light discount. Nothing was too much trouble. Looking forward to returning.

We made a reservation for 8:00 and were seated and served quickly by a new, but very kind and attentive young lady. She provided great alternative suggestions when certain menu items were not available, and they were all delicious! We have visited Bella Italia multiple times and will definitely be back. The vegan and vegetarian options here are also extremely tasty. Thank you to the wonderful staff, Rachel and McKenzie! We always leave happy and full after dining here.

Late getting my order wrong, they gave me a Gamberoni with mixed sea food in a cream source with the garlic bread with cheese.. I told them they got the order wrong, as said I can't have cream source as I'm lactose intolerant... The second attempt they gave me another Gamberoni in a cream source... I told the manager about this and he said you didn't tell me that you a lactose intolerant... It really annoys me how people put in charge food don't take allergies seriously. I will never return to another Bella Italia again... I hope you also follow doing the same. Bella Italia please go and get some training in food safety. Please take it seriously!

We waited for 45 minutes for our kids' food, which seemed to have been microwaved and didn't taste very good. The spare ribs in our adult meals were also disappointing, as one portion was cold. We had to wait over five minutes for cutlery, and eventually had to get it ourselves. Overall, our experience at the restaurant was very disappointing.