Chipotle Mexican Grill - Pleasant Hill

Normally is fine but we tried to have late dinner on Sunday and apparently the workers didn?t want to attend more people for the day. read more Normally is fine but we tried to have late dinner on Sunday and apparently the workers didn?t want to attend more people for the day.

Since moving to the area, we?ve tried a few different Chipotle locations and have had no real positive experiences. However, we tried this location tonight and... read more Since moving to the area, we?ve tried a few different Chipotle locations and have had no real positive experiences. However, we tried this location tonight and it exceeded expectations!!! Very friendly staff, nice portions (which is rare! and very fastand efficient. We had such a great experience. Highly recommend this location!

Honestly pathetic. I ordered 3 crunchy tacos on DoorDash and got 2 soft ones. I love everyone but these guys are dumb. And they never gave me a refund. Hope the... read more Honestly pathetic. I ordered 3 crunchy tacos on DoorDash and got 2 soft ones. I love everyone but these guys are dumb. And they never gave me a refund. Hope they go out of buisienss

Update 10/12/2: DoorDash refunded Chipotle the delivery fee they had charged for a delivery that never happened. I went to great lengths trying to get my refund... read more Update 10/12/2: DoorDash refunded Chipotle the delivery fee they had charged for a delivery that never happened. I went to great lengths trying to get my refund directly but was ultimately ignored and never received my money back. I simply don’t have the time to pursue legal action myself. Chipotle completely failed a customer over such a simple issue—this feels like outright theft. I ordered catering for my coworkers during our lunch break. The food was marked as delivered online, but after half an hour of confusion, I called the restaurant only to be told the order was still sitting there, unclaimed. My coworkers and I were left without burritos and hungry. Chipotle partners with DoorDash for catering deliveries placed through their website, but it’s never disclosed that the delivery is handled by DoorDash and not Chipotle’s own drivers. Since I placed the order through Chipotle’s website, DoorDash said they couldn’t issue me a refund. However, DoorDash did return their portion of the order money to Chipotle shortly after the incident. It has now been four weeks since the order. I called the Chipotle catering hotline the evening of the missed delivery, as advised by the store manager, and despite numerous follow-up calls and being redirected multiple times over the last month, I still haven’t received a refund. It’s disappointing to see a multibillion-dollar company unable—or unwilling—to process a simple refund promptly, assuming they’ll refund me at all.

Unfortunately, I haven't been to Chipotle in years after this visit. The meat always contains too many tough pieces that are difficult to chew, no matter which... read more Unfortunately, I haven't been to Chipotle in years after this visit. The meat always contains too many tough pieces that are difficult to chew, no matter which location I go to. Authentic Mexican food is much better.