Wendy's - Plano

This place is not the same. Your customer service is done. I've been a loyal Wendys fan for many years. My experience today was not what I expected. When I went up to the second window, I got my food without recognition of my presence. No welcome after the lady gave me my food, we noticed that we missed one of our chocolate shakers. I let her know without her recognition that she came back and gave me my chocolateshake that no single word excused. There was nothing complete silence. I understand that times are difficult when it comes to finding the right person. Not everyone is built for customer service. I'm sure this young lady can have some other attributes she owns, but the work of the window is not one.

October 25 around 9:15 pm we visited Wendy's located 3100 custer road, Plano. Marieli was working as a cashier for drivethrough window. When we place the order she didn't give us the total amount of the order. When we went to the window we realized we selected a wrong sandwich requested the cashier to change the sandwich. She showed us attitude. Then the chashier and the manager on duty were laughing about our mistake. Then we asked the cashier what did we do wrong? Instead of answering the question she closed the window on our face. we asked the question several times she didn't answer but showed very bad behaviour attitude. When we picked up the food from the next window, manager was there. He had the worst attitude. The whole experience was very unprofessional unexpected. We are requesting the management to trained them properly how to behave with customers and make an example for the betterment of Wendy's.

This is the worst Wendy’s in TX. Night shift’s manager was arrogant, rude and disrespectful towards me. I am utterly saddened by the behaviour and would never visit there again. Worst customer service ever experienced.

Every time I have visited this location they have either gotten my order wrong or do not put the correct amount of food in the bag. It is extremely frustrating when the order is super simple and it is messed up every time. I would not waste your money at this location unless you want a meal you didn't order!

Been eating at Parker/ Custer Wendy’s for 30 years; this is the worst food we’ve ever had. Very poor quality. Even the shake was bad- and no vanilla either.