Subway - Plano
Subway
Description
Subway offers a mixed dining experience, with some customers praising the fresh ingredients, friendly staff, and rewarding loyalty program. Many highlight consistently good food and excellent service from attentive employees. However, others report disappointing encounters, including poor customer service, order errors, and questionable hygiene practices. Complaints also mention inconvenient hours and delays despite visible seating availability. While the quality and atmosphere impress some patrons, inconsistent service and operational issues suggest room for improvement to better align with the brand’s standards and enhance customer satisfaction.
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I joined the rewards program through the app, which allows me to earn points with every purchase I make. As a result, I can enjoy free items! The food is consistently excellent, and the service is always fantastic.
The customer service was awful. The staff were rude, and they made a mistake with my sandwich. To top it off, they didn't even bother to wrap it properly.
When I usually go there everything was great until I ordered off the app my order was cold and it was overly priced for a cold sandwich when I asked for it to be toasted and I asked for pickles and they gave me cucumber i done like cucumber and they gave me bell peppers that I did not ask for and they charged me $19.28 for a dandy that I DID NOT LIKE. I am disappointed in you subway
Worst subway store. Please avoid this everyone.
I've usually had great experiences at this restaurant, but my recent visit was disappointing. I ordered from the app, and my sandwich arrived cold, which was frustrating especially since I specifically requested it to be toasted. To make matters worse, instead of pickles, I received cucumbers, which I don’t like, and they added bell peppers that I didn’t ask for either. I ended up paying $19.28 for a sandwich that I really did not enjoy. I'm quite disappointed, Subway!
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