Subway - Plano

Terrible experience! You really need to keep your posted hours. read more Terrible experience! You really need to keep your posted hours.

This Subway is hands down the worst one I've ever visited. First, the staff appears to be incredibly unhappy. Additionally, the apparent manager was both vaping... read more This Subway is hands down the worst one I've ever visited. First, the staff appears to be incredibly unhappy. Additionally, the apparent manager was both vaping and smoking, which made the air unpleasant and hard to breathe in the heat. Lastly, all of the cookies were burnt, and I couldn't even take a bite. I would definitely recommend avoiding this location.

I was really disappointed when someone walked in from the back at 8:25 PM to turn off the lights, even though the sign clearly states that the restaurant closes... read more I was really disappointed when someone walked in from the back at 8:25 PM to turn off the lights, even though the sign clearly states that the restaurant closes at 10 PM.

I’m changing my review from 5 stars to 1 star. When I arrived, an employee was on a phone call on speaker and touching his hair and face. When he asked, “How ca... read more I’m changing my review from 5 stars to 1 star. When I arrived, an employee was on a phone call on speaker and touching his hair and face. When he asked, “How can I help you?” I requested that he wash his hands. He responded that he could use gloves, but while doing so, he only ran water over one hand without using soap. Having previously worked at Subway, I know that using gloves isn’t optional; it’s part of the hygiene protocol. After witnessing this, I decided to leave and went to another Subway location that’s just five minutes away. This experience was really unsettling. If the employees behave like this in front of customers, I can only imagine what unsanitary practices are occurring behind the scenes. The regular female employee at this location is always helpful and pleasant, but I won’t return while this man is working. Handwashing is a standard requirement in every restaurant. I’m fine with driving a little further to ensure I get clean, uncontaminated food. It’s very concerning. I believe this location is family-owned, so I doubt the issues will be taken seriously. I’ve also noticed complaints from others about the staff skimping on ingredients, which I have experienced as well. I reached out to the owner of this franchise, but I don’t expect any changes to be made. It's disappointing that Subway corporate doesn’t hold their restaurants to at least basic standards of cleanliness. Very disturbing.

Consistently welcoming service and delicious food. read more Consistently welcoming service and delicious food.