Sonic Drive-in - Plano

The food was absolutely fantastic! I ordered a number two, customized, along with mozzarella sticks and a Dr Pepper. The drink was refreshing, the mozzarella st... read more The food was absolutely fantastic! I ordered a number two, customized, along with mozzarella sticks and a Dr Pepper. The drink was refreshing, the mozzarella sticks were simply divine, and the burger was cooked to perfection! I will definitely be returning. The staff member who took my order and served my food was particularly friendly and cheerful. Remarkably, my order was ready in under five minutes. Did I also mention it was just after 1:30?

One of the best spots in the DFW area! The food is consistently excellent. Breakfast is always served hot and fresh. Whether you order through the app or opt fo... read more One of the best spots in the DFW area! The food is consistently excellent. Breakfast is always served hot and fresh. Whether you order through the app or opt for delivery, the quality and flavor are always impressive. The service is friendly and quick! I've ordered several times, and my food is delivered to my car or home promptly and correctly. A tip: check out their app for discounts on drinks; it's really easy to order and pick up. This option is often cheaper than delivery and much faster than placing an order when you arrive.

Pushed the service button, button activated message came across screen, and waited over 10 minutes. Suddenly the service button is no longer activated, cars tha... read more Pushed the service button, button activated message came across screen, and waited over 10 minutes. Suddenly the service button is no longer activated, cars that arrived after me are receiving food, and the mobile app was was disabled so I know they didn't order until they pulled up. After 15 min i will find food elsewhere.

Honest businesses that duplicate charge or otherwise overcharge customers fix it with a minimum of victim hassle. Laura Hernandez, the manager of this location,... read more Honest businesses that duplicate charge or otherwise overcharge customers fix it with a minimum of victim hassle. Laura Hernandez, the manager of this location, and and Sonic are rip offs because their policies when duplicate or other overcharges are made it to make customers go through a cumbersome process to get the money improperly collected refunded. $2.68 may not seem a lot to fight about unless you consider it in the context of this business practice. Sonic encourages customers to order off the app and pick up the order at the store. Today, it double charged me. Like all customers, I expected Sonic to fix it when I told its representative at the store, Laura Hernandez. To my amazement manager Laura Hernandez proudly told me if I wanted my overcharge returned I must take it up with Sonic's app staff. She was proud of this process and smiled as she informed me that it didn't matter if it was fraudulently charging my card, I was welcome to post this comment, file complaints with whoever I wanted to but she was happy and I was rude to expect her to do more. Apparently Miss Hermandndez, based on sonic's training or otherwise, believes that in addition yo tolerating being illegally overcharged. customers must happily take her totally inappropriate and condescending, sanctimonious denial of responsibility happily. Newsflash for Ms. Hernandez Are you on your Company, not the customer, or the parties that are acting wrongfully when you charge them wrongfully. The customer is the victim and you're being sarcastically polite does not make it any less actionable or unforgivable. Obviously, Sonic and Ms Hernandez have figured out that most customers won't follow up with the cumbersome app correction process when they overcharge. It obviously expects that customers charged small amounts such $2.68 or even more will be the hassle not worth the trouble and will just let them keep the money improperly deducted from the customers account. Believe me, my suspicion that they make it more trouble than it's worth unless you're just irritated by their sanctimonious pride in their improper conduct is confirmed by going through their process. They apologize for the inconvenience of them making unauthorized charges on my account. Since I have the app and they have requested and been provided with my email, they should easily be able to see the duplicate charge and refund it without requiring me to provide a wealth of other information and waste more time. Of course that's not Sonic's goal. Rather than rapidly fixing the improper deduction from my account, the application representative required that I provide my name, address, email, locate a ticket number that I could only have if I was able to access my email and supply my mobile. Clearly, Sonic is unconcerned when it's operations or employees make an authorize charges on a customers account, Particularly when you look at the effort, time and amount of information that it requires the victim customer to provide in order to get their money back. You couldn't set up assistant designed to deter customers from getting correction when they overcharge or wrongfully charge if you sat around and planned it out. I would suggest that instead of focusing so much attention on protecting their ability to keep money they get from customers that they're not entitled to, they might focus on their cash and charging procedures in their app and businesses to avoid making illegal charges two customers in the first place. In any event, this experience and the clear universal acceptance of this being the way things should be with each of the employees contacted makes clear that there's reason to be concerned about interesting sonic with your credit card much less others are matters.

A while back I had ordered a peanut butter shake for my co worker, and due to me having a life threatening peanut allergy i got a vanilla shake. I made sure to... read more A while back I had ordered a peanut butter shake for my co worker, and due to me having a life threatening peanut allergy i got a vanilla shake. I made sure to ask and the lady told me the one with the sticker was the peanut butter one, i got back to work and took a drink of mine and it was peanut butter, sonic gave us 2 peanut butter shakes. i ended having to use my epi pen and i called the sonic to make them aware and the manger hung up on me. i am not one to get mad like that but my life was on the line. I contacted corporate and the lady assured me someone would get back to me but i never heard anything.