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Contribute Feedback What Jason M likes about Five Guys:
As part of a market research study, I was asked to visit this restaurant and share my thoughts on the food, service, and ambiance. I recall hearing people talk about... View all feedback.
What Daniel L doesn't like about Five Guys:
The food is consistently excellent. However, the customer service could use some improvement. I placed an order for myself, and then a friend called to say his kids wanted some as well. So I just... View all feedback.
Not sure why this place is rated so low, since the quality is exceptional and the guys who work here are pretty cool. You really can't get a better burger, much less this quickly. Scratch made, and about as good as it gets. I just wish it wasn't 12 for a burger with no fries no drink, and I wish they'd offer real cheeses at this price point. Fries are terrible. Don't bother. Doesn't matter, you won't be hungry after this burger anyway. If you really want fries, pick some up at McDonalds on your way. If you want an awesome burger quickly, this will solve your problem every time.
Only really good burgers, but for only two people it is expensive.
I had an extremely disappointing experience with the customer service at this restaurant, particularly with the store manager, Erick B. I ordered a veggie burger, which I later discovered contains loose sweets in the bun—a detail that he failed to explain. When I called to express my concerns about the quality of the sandwiches, he showed no remorse or concern. He was indifferent and did not offer any solutions. I plan to file a complaint on the website and request that his district manager, Erica Sampos, reach out to me.
64 for four people at a fast food restaurant!? Sure they are good but less than 5 minutes up the road is a place that is just as good for half price. One and only burger
The fries were excessively salty, and the cost for two burgers, a small fry, and two drinks came to $38. While the food was decent, it just didn't seem worth the price.