Dunkin' - Plano

This is definitely my preferred spot! They recognize my order the moment they hear my voice. It's always accurate and they go the extra mile for their customers... read more This is definitely my preferred spot! They recognize my order the moment they hear my voice. It's always accurate and they go the extra mile for their customers. The staff always seems happy and are incredibly welcoming. Ms. Karen is exceptional and I always anticipate seeing her each morning!

This Dunkin' Donuts location needs to improve its customer service. The main focus should be on providing excellent customer service that will keep customers co... read more This Dunkin' Donuts location needs to improve its customer service. The main focus should be on providing excellent customer service that will keep customers coming back. While everyone has bad days, no one wants to experience rude and disrespectful interactions when placing an order. It is important for employees to treat customers with kindness and respect, even if they are having a bad day. The mistake of receiving the wrong filling in an order is also frustrating and should be addressed by the staff to ensure accuracy and customer satisfaction.

I entered the restaurant and greeted the staff with a simple hello. I was asked to wait for a moment, which was understandable. After waiting for 5 minutes, I g... read more I entered the restaurant and greeted the staff with a simple hello. I was asked to wait for a moment, which was understandable. After waiting for 5 minutes, I greeted the staff again and was met with yelling and rudeness. I politely requested to speak with the manager, only to be told that the person yelling at me was in fact the manager. I was shocked by the encounter.

I rarely visit this restaurant, especially "Dunkin'." When I walked in, all three employees up front did not greet me, but instead just stared blankly. The one... read more I rarely visit this restaurant, especially "Dunkin'." When I walked in, all three employees up front did not greet me, but instead just stared blankly. The one with a septum ring aggressively asked how they could help me. When I smiled and said I needed a moment, they seemed very annoyed, even though I was the only customer in the store. I was confused as to why they were acting so irritable. When I went to place my order, they once again rudely asked, "what do you want." I had to repeat my order because they were not paying attention, as they were multitasking. (PSA: If you can't multitask well, don't do it. I hope the company reads this, as this is poor customer service. I left feeling disappointed, especially since this restaurant is located in a nicer part of town, leaving a bad impression.

Honestly, Dunkin.... What is going on with this bagel! I have never seen a bagel so thin, with hardly any cream cheese, and why is the hole in the middle so wid... read more Honestly, Dunkin.... What is going on with this bagel! I have never seen a bagel so thin, with hardly any cream cheese, and why is the hole in the middle so wide?? I have so many questions, like is it okay to serve this to a customer? I could fit my entire fist in this! Shake my head, step up your game.