Chick-fil-a - Plano

LOVE this location!!!! Super convenient and as always stellar service. I remember Preston from the summer when it looked as if he was training. It’s almost Marc... read more LOVE this location!!!! Super convenient and as always stellar service. I remember Preston from the summer when it looked as if he was training. It’s almost March now and it’s easy to see him as a manager in another year or so. Everyone here is great and quite courteous. Will be back soon :

I've visited this restaurant many times, and they really know what they're doing. In fact, I've been going there twice a week for over two years, and I can coun... read more I've visited this restaurant many times, and they really know what they're doing. In fact, I've been going there twice a week for over two years, and I can count the number of mistakes they've made on one hand. Whenever there has been an issue with my order, they are always so kind and helpful! The staff is fantastic and brightens my day! Thank you all!

Ordered at the first stop and the young man was nice and took my order but couldn't take my card for some reason. No worries, I can pay at the window like every... read more Ordered at the first stop and the young man was nice and took my order but couldn't take my card for some reason. No worries, I can pay at the window like every other drive thru.... Why does the worker inside give me and my wife a mean look when we get tothe window to pay? Sir, we are not going to runaway without paying, your chicken isn't worth larceny charges (trust), y'alltold us to come pay at the window and that is what I did. I thought Chick Fil A was #1 in Customer Service?!?! Next time pleasedon't make it seem like we are trying to run through without paying. Oh and I work next door, so I know I will take my luncheselsewhere!! It will be My Pleasure!

Whoever the rude girl was working the drive through window today was so concerned I ordered a sandwich without pickles and also one with extra pickles, that the... read more Whoever the rude girl was working the drive through window today was so concerned I ordered a sandwich without pickles and also one with extra pickles, that they left out the Mac and cheese we ordered. Obviously not worth driving back for a small Mac andcheese but I?ll just wait in line at the other Chick-fil-A next time. Maybe that?s why this location never has a wait. The guythat took our order that looked like the manager was very nice and competent though.

This was one of the worst fast food experiences I’ve ever had, and I have the bruises to prove it. Fortunately, as a doctor, I can manage the pain, so I won’t f... read more This was one of the worst fast food experiences I’ve ever had, and I have the bruises to prove it. Fortunately, as a doctor, I can manage the pain, so I won’t focus on that too much. I placed a mobile order to streamline things for everyone involved. When I arrived and got out of my car, I discovered that my order wasn’t ready. No big deal—I waited patiently. However, it wasn’t until 20 minutes later that someone finally inquired about my name. Honestly, the entire staff seemed completely confused. Mistakes happen, but the lack of any apology or acknowledgment from them was surprising, as if they were the only ones capable of making a simple chicken sandwich. I have to call foul on this; something felt off. Generally, I’m not one to accept overpriced mediocrity, and I think most people would agree, especially with such long wait times. Combined with some of the worst service I’ve ever encountered, the experience was even more disappointing. I know their slogan is "my pleasure," but I wish it felt that way. On a positive note, the lemonade was fantastic. Where is Beyoncé when you need her?