Chick-fil-a - Plano
Chick-fil-a
Description
Chick-fil-A’s latest location offers a mix of experiences. The food remains generally excellent, with some praising its quality and efficient service in a spacious setting. Staff are often described as friendly, caring, and attentive—helping families and creating a welcoming atmosphere. Notably, the restaurant embraces inclusivity by employing and supporting individuals with disabilities. However, recurring issues with curbside order delays, missing items, and occasional rude or inattentive staff have left some patrons frustrated. While many customers appreciate the kindness and customer care, inconsistencies in service and order accuracy suggest room for significant improvement at this location.
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My children were acting insane because it was past naptime and the employees helped me carry things to my car and even helped entertain my children while I placed one last order to-go before we left the restaurant. I would have definitely gotten irritated stares and no help at any other fast food place, but the employees at this Chick-Fil-A actually cared and helped me because they are kind people! Thank you!
The service is always too notch. I frequent this location about 3-4 times per month and it's great for kids.
Just when I thought I couldn't love Chick-fil-A any more, I walked in to find a wonderful young woman with Down syndrome working behind the counter. My heart soared with joy knowing that Chick-fil-A hires, mentors, and trains such an amazing person! I commend you for this, and it fills me with love and hope for our future.
